Customer Support Specialist
Syracuse, New York
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About SIDEARM Sports The team at SIDEARM provides the technology platform that powers the official websites, mobile apps, statistical integration, live audio and video streaming, and e-commerce platforms of more than 1,600 collegiate athletic partners across the nation. We're a passionate mix of technologists, creatives, and strategists that care deeply about the products we create, and the people we create them for. We stand at the intersection of sports and technology and are constantly innovating and evolving our products to deeply integrate the industries and provide exceptional products for our partners and their fans. Our team embraces a casual and collaborative work environment that moves at a rapid pace, where all team members are deeply involved in the success of our products and services. We're fortunate enough to be trusted by some of the biggest brands in the industry, including 300 NCAA Division I programs, and over 55 of the 65 Power 5 athletic departments. We are proud that the work we do is experienced by millions of sports fans each year. We are actively accepting applications for a Customer Support Specialist to join our Customer Support team. In this role, you'll focus on providing best-in-class customer support to our partners across the nation. Responsibilities:
Minimum Requirements:
Pay Transparency The approximate base pay range for this position is $21.63. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.
Learfield is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; and campus-wide business and sponsorship development. Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.
Our Mission Powering the connection of fans to the brands and experiences they love. Our Core Values Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Learfield is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity. #35601183
About SIDEARM Sports The team at SIDEARM provides the technology platform that powers the official websites, mobile apps, statistical integration, live audio and video streaming, and e-commerce platforms of more than 1,600 collegiate athletic partners across the nation. We're a passionate mix of technologists, creatives, and strategists that care deeply about the products we create, and the people we create them for. We stand at the intersection of sports and technology and are constantly innovating and evolving our products to deeply integrate the industries and provide exceptional products for our partners and their fans. Our team embraces a casual and collaborative work environment that moves at a rapid pace, where all team members are deeply involved in the success of our products and services. We're fortunate enough to be trusted by some of the biggest brands in the industry, including 300 NCAA Division I programs, and over 55 of the 65 Power 5 athletic departments. We are proud that the work we do is experienced by millions of sports fans each year. We are actively accepting applications for a Customer Support Specialist to join our Customer Support team. In this role, you'll focus on providing best-in-class customer support to our partners across the nation. Responsibilities:
- Provide partners with knowledgeable guidance through SIDEARM's suite of digital products, such as SIDEARM's proprietary content management system, live stats, apps, etc.
- Provide timely and accurate responses to partner problems via phone, email, or the support ticket system, Freshdesk.
- Create and maintain positive and long-term relationships with SIDEARM's partner base.
- Serve as the liaison between customers experiencing advanced problems and SIDEARM's internal teams, such as Product, Sales, and Development.
- Ability to assist the SIDEARM Streaming Support team as needed.
- Be available for a flexible work schedule to accommodate games and events throughout the day, including nights and weekends.
Minimum Requirements:
- 1-2 years of customer service experience
- Demonstrated advanced knowledge of websites, apps, and social media
- Demonstrated knowledge of college sports
- Deep passion for providing exceptional customer service, through empathy, honesty, and transparency
- Demonstrated strong verbal and written communication skills
- Commitment to SIDEARM's core values of Care, Efficiency, and Innovation, as well as Diversity, Equity, and Inclusion
- Knowledge of the SIDEARM Content Management System
- Knowledge of the StatCrew/Genius Sports statistical input programs
- Knowledge of HTML/CSS
Pay Transparency The approximate base pay range for this position is $21.63. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.
Learfield is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; and campus-wide business and sponsorship development. Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.
Our Mission Powering the connection of fans to the brands and experiences they love. Our Core Values Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Learfield is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity. #35601183
Created: 2024-10-05
Reference: ZgK0PUDDMYqy
Country: United States
State: New York
City: Syracuse
ZIP: 13210
About AEG
Founded in: 1994
Number of Employees: 28000
Website: https://www.aegworldwide.com/
Career site: https://www.aegworldwide.com/careers
LinkedIn: https://www.linkedin.com/company/aeg
Facebook: https://www.facebook.com/AEGWorldwide/
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