Customer Support Specialist- Medical
Charlotte, North Carolina
Employer: Piper Companies
Industry:
Salary: $65000 per year
Job type: Full-Time
Piper Companies is seeking a Customer Support Specialist to join a software company located in Charlotte, NC . This team is operates on a remote schedule. The manager is looking for someone who understands medical terminology.
Responsibilities of the Customer Support Specialist
Qualifications of the Customer Support Specialist
Compensation for the
Keywords : SQL, Customer Support, Software Support, Medical Support, Medical terminology
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#REMOTE
Responsibilities of the Customer Support Specialist
- Communicate clearly and effectively with clients, internal staff, and management to resolve issues and ensure customer satisfaction
- Research and diagnose client system issues and identify and execute intelligent solutions to resolve requests
- Assist clients via phone, email, and ticketing system to capture and interpret customer feedback, and clearly document all customer interactions
- Properly escalate unresolved issues/requests to appropriate internal teams and ensure items are handled in a timely fashion
Qualifications of the Customer Support Specialist
- 3+ years of experience
- Understanding of Medical Billing terminology
- Experience in a Customer Support role
Compensation for the
- Salary Range : $65,000
- Benefits : Medical, Dental, Vision, 401k match, Paid Holidays, and PTO
Keywords : SQL, Customer Support, Software Support, Medical Support, Medical terminology
#LI-NT1
#REMOTE
Created: 2024-06-12
Reference: 122043
Country: United States
State: North Carolina
City: Charlotte
ZIP: 28269
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