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LEGENDS Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

GLOBAL SALES A true partnership on every level. That's what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with our partner to create solutions and programs that are always fully custom to their needs and goals.

THE ROLE The Data, Analytics, & CRM Specialist is principally responsible for assisting the premium sales and service team to drive strategy with data and actionable insights. This critical role will be focused on suites and premium purchases, athletic constituent behavior patterns, and historic data to further harness, extend and deliver the data to drive business performance in the following verticals: Suites, Service, and Premium Seating.

ESSENTIAL FUNCTIONS

• Act as the subject matter expert and first line of support for the business processes and day-to-day operation infrastructure and systems.
• Serve as primary point of contact for the CRM system, as well as the internal database administrator and subject matter expert.
• Responsible for training sales & service staff in CRM and ensuring that records are being updated accurately and in a timely manner.
• Create and develop reports and dashboards for data visualizations to support the day-to day needs.
• Understand the sources of data that feed into our CRM system and give the best recommendation on how best to collect, organize, and use this data to maximize revenue.
• Assist in designing and building campaigns to better engage the fans.
• Provide recommendations to sales leadership team on how to leverage our CRM to execute on their strategic vision, including lead scoring, prospecting, and retention strategies.
• Assist marketing to develop target audiences for sales and service communications (email, social, web, print, etc.)
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.
• Acquire data from primary and secondary data sources and maintain databases/data systems.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Work closely with management to prioritize business and information needs.

QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• BS in Mathematics, Economics, Computer Science, Statistics, Sports Management or Business preferred.
• 1+ years of demonstrated operational experience with Salesforce/Microsoft Dynamics.
• Experience in CRM campaign creation, workflow, and execution preferred.
• Demonstrated operational experience with sports ticketing platforms such as Ticketmaster.
• A passion for working in a fast-paced, rapidly changing environment.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.

COMPENSATION Salary Range: $65,000-$67,500 Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. #LI-AQ1

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