Job Details

Req ID: 93000

Supported Practice: Complete Dental Care of South Florida

Category: Business Assistant

Location: 819 Del Prado Blvd S, South Cape Coral, FL 33990

Position Summary:


Complete Dental Care of South Florida

in Cape Coral, FL

is looking for a full-time, experienced Dental Front Office - Business Assistant to join our team!
We're looking for someone highly personable, who excels at communication and appreciates details. These things are important to us, as is a professional demeanor.

We are a fee-for-service dental implant specialty boutique practice with an excellent reputation. Our practice is growing,

so we're searching for the right candidate that can grow with us. We provide an extremely high level of customer service and require someone who excels in getting the details right, enjoys interacting with patients and is good with numbers.

We're also a PAPER based office that will be transitioning somewhat to digital, so reading hand written chart notes is important.


A minimum of 2-3 years of dental front office experience is needed. Experience with paper charts is desireable.

Work Schedule: Monday-Friday 7:45 a.m. to 5:15 p.m.

Candidates must be able to work this schedule.


About Complete Dental Care of South Florida

Complete DentalCare of South Florida, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join an eleven-person team that thrives on collaboration, communication, and community
• Located near the intersection of Del Prado Ave. and Viscaya Pkwy
• Our team is professional, solution-focused and hard working.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.


More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You'll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)

• Front loaded education and training, providing you the opportunity to develop to your full potential

• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential

Minimum Qualifications

• 2-3 years of dental front office experience
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.