General Statement of Duties

Closing Date: This position closes on Monday, July 8, 2024.

Provides comprehensive and complex technical support to end users, hardware, software, applications, systems, interfaces and equipment in the Police Division, which may include supporting department staff and/or operations at multiple locations; additional duties include moderately complex programming, coding, scripting, imaging and configuring user desktop/laptops and servers, Windows/Linux server administration, Group Policy Management, Active Directory management, and technical support at all levels; assisting with the management of the department-specific domain; set-up of hardware as needed for emergency operations; serving as department web master designing, creating and maintaining dynamic department-specific web pages and/or tools; serving as a lead worker and back-up to Department IT Manager; does related work as required.

Essential Duties

Provides comprehensive and complex technical support to end users, hardware, software, applications, systems, interfaces and equipment in the Police Division, which may include supporting department staff and/or operations at multiple locations:

• Comprehensive working knowledge of personal computers and network/telecommunications, network and systems architecture and equipment as well as common business software, office equipment, A/V equipment, wireless devices and technologies for the assigned department(s)
• Advanced capabilities in querying, scripting, programming, and coding to solve problems on a large scale
• Advanced capabilities in Microsoft Deployment Toolkit for Lite Touch & Zero Touch deployment scenarios
• Extensive knowledge and experience with NetMotion VPN administration
• Excellent written and verbal communication skills with the ability to interact professionally with end-users with diverse skill levels and functional needs and to establish and maintain effective working relationships
• Excellent interpersonal and communication skills to communicate technical information to non-technical audiences in user friendly language

Additional duties include moderately complex programming, coding, scripting, imaging and configuring user desktop/laptops and servers, Windows/Linux server administration, Group Policy Management, Active Directory management, and technical support at all levels:

• Comprehensive knowledge and experience with user and group management within an Active Directory environment
• Comprehensive knowledge and experience as a Windows Server administrator and extensive experience effectively managing DFS shares
• Comprehensive knowledge and experience creating, managing, and troubleshooting Windows Group Policy Objects
• Experience managing/maintaining Linux servers
• Extensive knowledge and abilities with a wide variety of automated tools such as PowerShell and KACE for diagnosing and solving information system problems

Assisting with the management of the department-specific domain:

• Comprehensive knowledge of department-specific software, applications, databases, COTS, enterprise software, County-developed systems, interfaces and enhancements
• Comprehensive working knowledge of department-specific equipment installation, configuration and functionality/operation

Serving as a lead worker and back-up to Department IT Manager; does related work as required:

• Extensive experience and excellent organization skills with the demonstrated ability to plan and execute work effectively to successfully complete assigned tasks accurately and in a timely manner within established deadlines
• Ability to multi-task
• Professional integrity including the ability to maintain the integrity of confidential and/or time sensitive information and processes encountered while providing support to end-users
• Ability to read, and consistently comprehend, interpret, apply and communicate technical information accurately
• Sound political astuteness
• Sound critical thinking and problem solving skills with the ability to appropriately research and resolve a variety of questions and issues within established policies, guidelines, requirements and procedures
• Sound professional judgment with demonstrated ability to consider and weigh a variety of relevant factors and make accurate decisions or recommendations
• Ability to synthesize multiple types of data and make accurate appropriate determinations and recommendations
• Strong computer skills with ability to use computers, laptops, tablets and other devices, and to effectively, accurately and appropriately use typical business software, proprietary software and applications to complete assigned tasks
• Excellent written and verbal communication skills with the ability to interact professionally with end-users with diverse skill levels and functional needs and to establish and maintain effective working relationships
• Ability to express ideas clearly and concisely, orally and in writing
• Ability to work independently and as part of a team
• Ability to collaborate effectively to establish and maintain a good working relationship with all levels of department staff, IT Department staff, vendors, and other relevant stakeholders
• Personal accountability including teamwork and establishing and maintaining positive working relationships with end-users