A large university client is looking for a Deskside Support Technician for School of Medicine Technical Support Services to sit 5 days a week onsite in New Haven, CT. This person will provide basic level 1 and level 2 support as a part of the rapid response team. On a day-to-day basis, this Technician will spend their time traveling to various locations within the School of Medicine campus to provide in-person deskside support, which will include resetting monitors, re-cabling desktop setups, printer troubleshooting, among other basic level troubleshooting tasks. This technician will be working within a new appointment setting system that is currently being rolled out, and will keep to the automatically generated schedule of incidents and tasks to troubleshoot.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

4-6 years of experience in an IT support role, with some of that experience on a large support team in a large enterprise setting
Strong background in basic PC troubleshooting and repair, imaging and re-imaging, and hardware/software troubleshooting
Experience with a ticketing system (ServiceNOW)
Patient team player with ability to deliver great end user service in person
Bachelors degree (or Associates with 4+ years, or High School with 8+ years)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.