Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide project based and operational support to all corporate end users across the enterprise. Operational responsibilities include providing tier 2 support for laptops and desktops onsite and by using Dameware to support remote end users. Project based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers and machine configurations. This individual will also be responsible for boxing and shipping computer equipment to the end user. This is a great opportunity for a junior to mid-level candidate looking to get into a large corporate environment. We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work and the ability to build productive relationships with peers. This position will be a 100% onsite role in Hartford, CT

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- This position will be onsite in Hartford, CT - shift M-F 10am - 6pm
- 1+ years of experience as a tier 2 Desktop Support Technician in a windows environment
- Experience with user builds and set ups (data backups, imaging, configurations, application deployments, etc.)

Nice to Have Skills & Experience
- Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting
- MAC experience
- Shipping and Receiving (hardware) experience (creating labels from ticketing systems)
- Experience with ticketing systems (ServiceNow Preferred)
- Experience with break fix and troubleshooting for desktops, printers, and VPN/connectivity

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.