Title : Desktop Analyst (MAC Support) - Onsite

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Location: Houston, TX

Job summary :

We are seeking an experienced Infra. Technology Specialist. The ideal candidate will have 11 to 15 years of experience in desktop management field services and related technologies. This role involves managing and optimizing desktop environments ensuring seamless operations and contributing to the overall IT infrastructure strategy. The candidate will play a crucial role in enhancing user experience and operational efficiency.

Experience : 11to15yrs

Technical Skills : Desktop Management - MAC Desktop Management - SCCM Field Services, Citrix Xen Server administrationDesktop Support - Remote

Shift :Rotational

Roles & Responsibilities :

• Manage and oversee desktop management for MAC environments to ensure optimal performance and user satisfaction.
• Implement and maintain SCCM for efficient software distribution patch management and asset tracking.
• Provide field services support including troubleshooting hardware repairs and software installations.
• Collaborate with cross-functional teams to develop and implement IT infrastructure strategies.
• Ensure compliance with company policies and industry standards in all desktop management activities.
• Conduct regular audits and assessments to identify and mitigate potential risks in the desktop environment.
• Develop and maintain documentation for desktop management processes and procedures.
• Train and mentor junior team members to enhance their technical skills and knowledge.
• Lead projects related to desktop management and field services ensuring timely and successful completion.
• Monitor and analyze system performance making recommendations for improvements as needed.
• Provide technical support and guidance to end-users resolving issues promptly and effectively.
• Stay updated with the latest industry trends and technologies to ensure the company remains competitive.
• Contribute to the development of disaster recovery plans and ensure desktop environments are resilient.

Qualifications

• Possess extensive experience in desktop management for MAC environments.
• Demonstrate proficiency in SCCM for software distribution and patch management.
• Have a strong background in providing field services support including troubleshooting and repairs.
• Nice to have experience with Citrix Xen Server administration.
• Exhibit excellent problem-solving skills and the ability to work under pressure.
• Show strong communication skills to effectively collaborate with team members and stakeholders.
• Display a proactive approach to identifying and addressing potential issues in the desktop environment.
• Have a commitment to con

CERTIFICATION:

• SCCM ADMINISTRATOR
• APPLE CERTIFIED SUPPORT PROFESSIONAL

Salary and Other Compensation:

Applications will be accepted until 07/08/2024.

The annual salary for this position is between $60,000 - $85,000 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.