Desktop Engineer - 1

* Provide polite, friendly, professional, and courteous customer service at all times
* Work through various types of technical and customer service issues and ensure customer satisfaction
* Performs installations, upgrades, configuration, and troubleshooting of customer-specific hardware and software, and mobile devices
* Provide instructions to customers and support staff in the use of equipment and software
* Possess the ability to complete multiple simultaneous tasks/projects in a timely manner
* Interface with other teams when needed to help resolve customer issues
* Document incident status and solutions using ticket tracking system
* Accepts warm transfers from other technicians to continue customer support
* Efficiently escalate issues to higher tiers when needed
* Ensure SLA compliance
* Configure and install various IT hardware and application systems such as desktops, routers, servers, switches, Wi-Fi antennas, Network security devices, Access control system any other application once given the necessary procedures and authorization.
* Develop installation schedules, prepare and create installation packages.
* Prepare documentation for configuration changes at each site and supporting test reports.
* Coordinate post installation operations and maintenance support.
* Keep track of all hardware inventory and provide weekly reports on status of all Hardware inventory stock.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Knowledge, Skills and Abilities:
* Must be detail-oriented, organized, and can work under tight deadlines.
* Must have a comprehensive knowledge of generic IT hardware devices.
* Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.
* Must have excellent analytical skills in troubleshooting IT hardware installation, application setup, and maintenance, testing capabilities, problem identification, and/or resolution.
* Must understand how to configure IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration.
* Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration.

Required:
* Excellent written and verbal communication skills with the ability to communicate very well with u , peers and managers.
* Knowledge of IT Hardware systems and their configurations
* Experience troubleshooting IT Hardware systems.
* 3+ years progressive experience in hardware installations or as a Tier II Customer Support Representative in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support.
Pay 20-30h

Nice to Have Skills & Experience

ITIL
HDI (able to obtain)
CompTIA+, CompTIA-Network+ and CompTIA- Server+.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.