Apex Systems is seeking a Senior Desktop Support Specialist for one of our top Des Moines based clients. This role will sit onsite supporting a long-term contract. In this role you will support many internal employees troubleshooting and working with a wide range of hardware and software including but not limited to VMware, Active Directory, and ServiceNow.
If you would like to be considered for this role please send your resume to our infrastructure focused recruiter Hunter at [email protected]
Responsibilities:

• Create, answer, analyze and escalate service requests and incidents in person, by phone, email, or service desk ticketing system.
• Provision and deprovision access within VMware Horizon.
• Manage Service Desk ticketing system to evaluate all entries according to ITIL guidelines.
• Monitor, review, and close all routine incidents in a timely manner ensuring adequate and accurate data.
• Unlock and enable user accounts or reset passwords within Active Directory.
• Assist with conference room (Cisco integrated) and desk-side support.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.