Desktop IT Support Associate

Amsterdam, New York

Employer: St. Mary’s Healthcare
Industry: Information Technology
Salary: $19.19 - $24.95 per hour
Job type: Full-Time
Job Requisition: REQ2887
Employment Type: Full-Time
Shift: Days
Hours Per Week: 40 hours

Hiring range: $ 19.19 - $24.95
The actual compensation for this position will be determined based on experience and other factors permitted by law.

Technical Expertise Breadth and Depth
  • Possesses basic understanding of the principles of information technology with working knowledge in one or two technology environments. Applies technical knowledge under guidance, supervision and well-defined work direction. Adapts and learns new procedures readily.

Analytical Skills
  • Chooses from established procedures to address work problems. Can direct people to the correct resource to get their problem resolved.

Customer Service Role:
  • Forms productive relationships with internal customers by listening, clarifying, and responding effectively. Cooperates with and works effectively with all associates within the organization.

Communications Skills
  • Responsible for writing fundamental documentation in a clear, concise manner, adhering to standards. Shares knowledge effectively within the work team. Able to verbally communicate clearly and professionally when providing Service Desk support over the phone and/or email.

Relevant IT Experience
  • Typically requires 1-2 years of relevant experience and Associates Degree or equivalent.

Representative Duties
  • Creates and Updates departmental documentation in a clear manner
  • Provides 1st level desktop and user support face-to-face and Service Desk phone support
  • Administers installed technologies, following approved processes and procedures.
  • Promotes technical standards
  • Participates in the implementation of technologies under guidance from senior staff.
  • Sets up, terminates and updates security access.
  • Must be available to work any shift within Service Desk support coverage of Monday - Friday 7am - 7pm and On-Call rotation after hours, weekends + Holidays
  • Field calls as a Customer Service Representative of the Service desk.
  • Must be able to speak, read, write and follow instructions in English.
Created: 2024-07-03
Reference: REQ2887
Country: United States
State: New York
City: Amsterdam

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