Desktop Support Engineer

Desktop Support Engineer
Contract 6months- 1year

ONSITE

This person will focus on building machines & equipment, as well as supporting conference rooms & meetings and triaging tickets.

Accountabilities

• Provide day-to-day Service Desk support for users located in Americas region with focus on Pittsburgh operations.

• Carry out installation, configurations and maintenance on desktops, laptops, software, mobile devices and printers.

• Priority on imaging, building and shipping PC's and mobile device's as well as desk setups onsite.

• Emphasis on PC refreshes and Windows 11 rollout.

• Support incoming requests and incidents stemming from tickets, calls, walk-ups.

• Support executives and help with meetings, video conference equipment, visitor guest internet access.

• Troubleshoot connectivity, application issues and research and escalate as appropriate.

• Maintain all corporate IT computer equipment including inventory, safe keeping, upgrades, repairs, maintenance, replacements, etc.

• Undertake any other relevant duties as directed by the Regional Manager of IT Americas.

• Provide excellent customer service and ensure that a professional manner is maintained with customers at all times.

• Develop and maintain close working relationships with internal and external contacts as appropriate.

• Work is conducted efficiently and effectively, complies with our best practices and standardization requirements.

Required Skills & Experience:
(MUST-HAVE minimum requirements)

• Minimum of 3 years of previous experience in a Corporate Office setting.

• Able to work onsite 5 days a week.

• Proven working experience in providing help desk support.

• Strong knowledge of current technologies.

• Desktop, laptop, and mobile device support experience.

• Microsoft Operating Systems and server-side applications.

• Strong client-facing and communication skills.

• Troubleshooting and multi-tasking skills.

• Organized, detail oriented, superb customer service skills.

• Able and open to learn new technologies and concepts and have increasing responsibilities.

Desired Skills & Experience:

• Previous experience in Global enterprise organization.

• Previous experience in Service Desk driven by SLA/KPIs.

• Strong understanding or ITIL best practices.

• Strong knowledge of current technologies.

• Advance desktop, laptop, server and mobile device support.

• Advanced Microsoft Operating Systems and Applications support (Active Directory, O365, PowerShell).

• Familiarity of basic networking fundamentals in enterprise WAN/LAN topology.

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