Technical Support Engineer - Exton, PA

Requisition #:14991

Our Mission: Powering Innovation That Drives Human Advancement

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Innovate With Ansys, Power Your Career.

Summary / Role Purpose

Join the Ansys Customer Excellence team to partner with our customers to engineer what's ahead, solve their real-world engineering problems, deploy Ansys software in their design workflows, and grow Ansys' business. As a competent user of Ansys products, you will use engineering knowledge to provide technical pre-sales support, perform professional services, and help translate customer requirements into exciting new product features.A Technical Support Engineer becomes an expert in applying Ansys' software for addressing some of the most challenging Digital Mission Engineering problems across the aerospace and defense industry.

Based out of Ansys Goverment Initiatives (AGI) Headquarters in Exton, PA, the Technical Support Engineer operates as part a dynamic team of engineers, software developers and business professionals who assist Ansys customers in performing analyses, solving problems, and integrating and deploying custom software solutions. This role focuses primarily on the Digital Mission Engineering products offered through Ansys, specifically Systems Tool Kit (STK), Test and Evaluation Tool Kit (TETK) and Orbit Determination Tool Kit (ODTK).

Currently, Ansys is searching for experienced candidates with a desire to make a meaningful contribution to the aerospace and defense community and who have the technical and interpersonal skills required to do so in our fast-paced work environment.

This position is not eligible for immigration sponsorship.

Key Duties and Responsibilities

• Developing product expertise in the DME family of products (STK, TETK and ODTK)
• Providing technical assistance, best-practice education and problem-solving support for a wide range of technically challenging aerospace and defense applications
• Working on-site with customers to implement software best practices and address real-world problems
• Presenting/documenting analysis results
• Programming user interfaces, automation scripts and integration code in support of customer applications
• Collaborate closely with other Ansys Customer Excellence teams and customers to integrate their multi-fidelity analytical models and/or tools in system-level and platform-based solutions
• Operate as part of a dynamic team of engineers, software developers and business professionals to assist customers in performing analyses, solving problems, and integrating and deploying custom solutions
• Collaborate with the Ansys product development teams to translate customer requirements into exciting new product features; test new releases of Ansys products on industrial problems
• Support Ansys field and digital marketing
• Contribute to consulting services, conduct introductory training classes

Minimum Education/Certification Requirements and Experience

• BS in an engineering or scientific discipline, preferably with knowledge of aerospace and aerospace sciences, MS preferred.
• Demonstrated ability in technical problem solving is mandatory
• Strong oral and written communication skills are required
• Demonstrated leadership skills
• Working knowledge or experience with STK and ODTK is desirable
• Scripting Experience in MATLAB, Python, or other scripting languages
• Programming experience in C, C++, C#, or Java
• Capable of self-management and responsibly executing multiple tasks in accordance with priorities and deadlines
• Strong organizational and time management skills, possesses a sense of urgency
• Projects a professional image and demonstrates business acumen, driven to succeed

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.

Our Commitments:

• Amaze with innovative products and solutions
• Make ourcustomers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values:

• Adaptability: Be open, welcome what's next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions:

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

INCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE'RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

For more information, please visit us at www.ansys.com

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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Nearest Major Market: Philadelphia