Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Desktop Support Technician, maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.

Duties & Responsibilities

• Responsible for performing hardware repairs on equipment such as desktops, notebooks, tablets, and printers. Will also perform preventative maintenance on hardware
• Accountable for maintaining an accurate inventory of equipment deployed in assigned areas
• Will regularly perform hardware /software upgrades / configuration enhancements as per Workplace Computing standard operation procedures
• Will ensure that all requests from user are logged and proper procedures are followed
• Responsible for maintaining ticket status and resolution information in ticketing / storage database
• Accountable for meeting established performance metrics which will be used in performance evaluations
• Will use knowledge of testing and distributing security patches to clients on a regular basis
• May be required to build and maintain standard HHC computing images, as well as pushing software
• Participation in rollouts of new software and hardware to ensure consistency in HHC technical standards
• Regularly tasked with installing, repairing and troubleshooting computer hardware, software and peripherals on both the Windows and Apple platforms
• Will regularly manage multiple troubleshooting tasks simultaneously while maintaining the quality of results
• Position may require the creating, maintenance and management of PC images
• Performs other duties as assigned/required

Minimum Qualifications
1. A Baccalaureate Degree in Industrial Engineering, Systems, Industrial Management,Business Administration or related fields; or,
2. Two years of technical training or education beyond the High School level, with a minimum of two years of full-time, paid experience in the field of industrialengineering, systems analysis, methods and procedures, work simplification, cost reductions, EDP data processing applications, forms designs and control; or,
3. A satisfactory combination of the above.

Department Preferences

Certification(S)/NYS Licenses/Education:

• Microsoft (preferred)

Knowledge, Skills, Abilities and other Requirements:

• Desktop support / hardware repair services (desktops, notebooks, tablets, scanners, web cams and printers)
• Customer service

Other Preferred Skills:

• Computer imaging
• Security patching
• Ticketing system
• Asset tracking

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.