Desktop Support Technician

Arlington Heights, IL

Long-term contract (6 mo. w/ possible extension)

Hours (M-F, First shift)

$15/hour

Principal Duties and Responsibilities:

•Executive service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide.

•Coordinates and Client End User on expectations and availability to conduct Managed Client Services.

•Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations.

•Identifies potential issues that could adversely impact End User experience and follows through on action steps.

•Strives to meet all Client ALS & Customer Satisfaction Goals

•Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.

•When required-provides onsite shadowing to Dell Program Field Service Team.

•Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles.

•Basic installation and maintenance to technical products.

•Follows predefined procedures and tasks in everyday activities.

•Work is regularly reviewed by a more senior level technical specialist.

Required Skills and Competencies:

•Minimum 1 year experience in servicing/deploying computer equipment.

•Must have a proven customer service background

•Individual will be knowledgeable of Windows operation system environment.

•Able to comprehend and follow verbal and written technical instructions and scripts.

Basic Windows troubleshooting will be involved.

•Ability to receive calls during the normal business day and after hours.

•Physically able to lift and move Enterprise and Client technology hardware in our customer environments.

•Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution.

•Excellent interpersonal skills and ability to work collaboratively in team environment.

Valid Driver's license is required.

**If interested in applying, please send your most up to date resume in a Microsoft Word document (.doc) to the following address: [email protected] . Please title the email "Arlington Heights - Desktop Support". If your resume meets the hiring criteria, you will be contacted by a professional recruiter from Apex Systems to discuss the opportunity in detail.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.