Desktop Support Technician

A client of Insight Global is seeking a Desktop Support Technician to join their IT operations support team to work on-site in Sugar Land TX. Responsibilities include, but are not limited to: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity; May install software or perform hardware testing ; Enter commands and observe system functioning to verify correct operations and detect errors; Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities; Read technical manuals, confer with u , or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. They will need to be on site 5 days a week in Sugar Land and will have an hourly pay of $16-20/hr depending on years of experience and relevant skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

4-5+ years experience in a Desktop Support Role

Experience resolving tickets on a day to day basis

Strong Windows Troubleshooting skills (SAP or Mac would be a plus)

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

Ability to work independently and manage one's time

Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software

Knowledge of hardware support relating to printers or monitors and software support with basic MS suite, OS installations

Experience or knowledge of how to remotely re-image PCs

Nice to Have Skills & Experience

Active directory, IN Tune is a plus

Previous experience working on site with face to face interactions

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.