Digital Channel eCommerce Platforms Program Manager

Summary
The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Our Worldwide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays.

As a Digital Channel eCommerce Platforms Program Manager within the Sales and Operations Support organization, you will work with Apple Worldwide Sales leaders and regional teams to help shape the digital channel's product content management platform strategy and build outstanding digital customer experience solutions. You will work with cross-functional teams globally, define program roadmaps, lead all aspects of project planing and execution including timelines, budgets, resource allocation, scope and definition.



Description
As a Digital Channel eCommerce Platforms Program Manager, you will collaborate with senior management and global teams to define processes and system roadmaps and drive improvements of the organization. This effort is directly linked to our sales strategy and needs to be forward-looking.

In this role, you will:

- Serve as liaison to Sales teams to develop systems solutions to support WW Sales programs. Influence leadership to create and maintain alignment around the project business objectives, measurable benefits, success criteria, scope, and constraints impacting project delivery.

- Act as a liaison between the business teams and IS&T (Information Systems and Technology or Apple's IT organization) to ensure that the business requirements are complete and met by the proposed technology solutions.

- Work with business leads to define and run business process and technology roadmaps in support of long-term strategies; Understand future strategies and directions to anticipate needs.

- Perform situation analysis and audit of current organization / process / data and systems.

- Propose and drive the design, development, implementation and management of solutions for Customer.

- Develop metrics such as customer satisfaction, user acceptance, business impact, and apply analytical skills to inspire change.

- Monitor spending for adherence to cap/opex budget, recommends variances as necessary.

- Lead change; Implement new ideas effectively within the Apple culture; Influence decisions and change management through collaboration, leadership, and a customer-focused approach Apple Confidential.

- Provide functional subject matter expertise.

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