Digital Communications Specialist (Product Owner)

Summary

This is a Competitive Career Development Detail for 120 days, and may be extended in increments of up to 120 days, not to exceed one year. The detailee can expect to perform the work under this detail a minimum of 75% of the time and maximum of 100%. These detail hours are not considered production related for production award purposes.The detailee will be selected for a detail assignment to commencing on or about October 2024.

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

All current non-probationary GS-12 and GS-13 USPTO employees with at least a Fully Successful rating of record. Note: This detail is only open to employees outside of 1220, 1223, 1224, and 1226 job series.

Duties

The activities involve functioning in the Product Owner role for the public-facing agency website. Specific duties will include, but are not limited to, identifying and planning new website enhancements within the Drupal content management system (CMS). The detailee in this role would engage daily with an agile development team to define work, prioritize efforts, accept progress, and report out new enhancements to the agency's Drupal authors. The detailee would also focus on improving customer and employee experience with the WWW product component by reviewing and analyzing analytics and feedback to identify new enhancements.

Requirements

Conditions of Employment

• Fully Successful Rating
• Completed Interest Form

Qualifications

To be eligible for this position, the candidate must possess:

• Knowledge of Drupal Content Management System

*Candidates selected for this detail at the various grade levels will be expected to perform a portion of all duties listed with varying degrees of supervision and independence depending on the GS level.

Education

This job does not have an education qualification requirement.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

To ensure candidate evaluations are fair and equitable, the following knowledge, skills, and abilities (KSA's) will be considered. Applicants are encouraged, but not required, to submit a narrative statement individually addressing how you meet each of the following knowledge, skills, and abilities. Be sure to provide specific examples of what you did that would demonstrate your possession of each factor. Failure to provide this information may result in you not receiving consideration for this position.

KSA 1 - Basic knowledge of the Drupal content management and experience working in the platform to author or enhance web pages or sites.

KSA 2 - Intermediate knowledge of Microsoft Excel and analyzing data from Google Analytics and/or Qualtrics customer feedback reports.

KSA 3 - Ability to analyze problems facing users and strategize improvements that can be broken down into smaller user stories for the development team to work on.

KSA 4 - Skill in communicating complex matters orally and in written format in a clear, concise and logical manner to a diverse audience.

KSA 5 - Proven ability in time management, the management of complex restraints and competing priorities, and an ability to perform all duties in a highly organized, professional, composed and customer service oriented manner.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Applicants MUST submit documents via USAJobs.gov:
  
  Resume, or any other written document addressing related experience, education, special accomplishments, and awards.
  
  A copy of their most recent performance evaluations/ratings. (Must include the end of year rating that clearly displays at least a Fully Successful rating or higher, with the signature of their approving official(s), in order to be accepted.)
  
  Detail Interest Form with the signature of their approving official(s). (Must be either digital or ink signatures. The digital signature equates to the signature ability in the Adobe PDF program that includes the person's name, date and signature authority. No other forms of electronic signature will be accepted). Interest form is located on the OCAO Detail Announcement SharePoint or use the link below.
  
  Detail Interest Form Here
• How to Apply
  
  You MUST apply online. If you experience difficulties with the application process or do not have access to a computer, please contact the HR Specialist listed as the point of contact before the closing date of this detail announcement.
  
  If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page. Once you have gathered all of the required information and are ready to begin the application process, click the "APPLY" button at the right side of the page. You will then be directed away from USAJobs to the Department of Commerce application site for USPTO. You must click "Submit" at the end of the application process to send your application for consideration.
  
  To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov/ and click on "Applications." Click on the position title, then select "Update Application."
  
  If you experience any difficulties with the application site, OPM has a Help feature on each page. Use this option when you need assistance.
  
  All required supporting documents will be collected electronically via the USAJobs "Saved Documents" feature.
  
  Personally Identifiable Information (PII)Personally Identifiable Information (PII) is defined as information that can be traced back to a specific individual and potentially compromise their security or privacy. Examples of PII include: date of birth, Social Security Number, and place of birth.
  
  Please ensure that you have removed all Personally Identifiable Information from all documents prior to submitting or uploading your applications material.
  
  Agency contact information
  
  Asia Smoak-Booker
  
  Phone
  
  571-270-5881
  
  Email
  
  ASIA.SMOAKBOOKER@USPTO.GOV
  
  Address
  
  TMCO-Office of the Chief Communication Officer
  
  Office of Human Resources
  
  Mail Stop 171
  
  P.O. Box 1450
  
  Alexandria, VA 22313-1450
  
  US
  
  Next steps
  
  After all application packages have been received, we will review your application.
  
  You can check the status of your application by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJobs Account, editing your profile and changing the 'Notification Settings' to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within 2 weeks after the closing date of this detail announcement.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Applicants MUST submit documents via USAJobs.gov:

Resume, or any other written document addressing related experience, education, special accomplishments, and awards.

A copy of their most recent performance evaluations/ratings. (Must include the end of year rating that clearly displays at least a Fully Successful rating or higher, with the signature of their approving official(s), in order to be accepted.)

Detail Interest Form with the signature of their approving official(s). (Must be either digital or ink signatures. The digital signature equates to the signature ability in the Adobe PDF program that includes the person's name, date and signature authority. No other forms of electronic signature will be accepted). Interest form is located on the OCAO Detail Announcement SharePoint or use the link below.

Detail Interest Form Here

How to Apply

You MUST apply online. If you experience difficulties with the application process or do not have access to a computer, please contact the HR Specialist listed as the point of contact before the closing date of this detail announcement.

If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page. Once you have gathered all of the required information and are ready to begin the application process, click the "APPLY" button at the right side of the page. You will then be directed away from USAJobs to the Department of Commerce application site for USPTO. You must click "Submit" at the end of the application process to send your application for consideration.

To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov/ and click on "Applications." Click on the position title, then select "Update Application."

If you experience any difficulties with the application site, OPM has a Help feature on each page. Use this option when you need assistance.

All required supporting documents will be collected electronically via the USAJobs "Saved Documents" feature.

Personally Identifiable Information (PII)Personally Identifiable Information (PII) is defined as information that can be traced back to a specific individual and potentially compromise their security or privacy. Examples of PII include: date of birth, Social Security Number, and place of birth.

Please ensure that you have removed all Personally Identifiable Information from all documents prior to submitting or uploading your applications material.

Agency contact information

Asia Smoak-Booker

Phone

571-270-5881

Email

ASIA.SMOAKBOOKER@USPTO.GOV

Address

TMCO-Office of the Chief Communication Officer

Office of Human Resources

Mail Stop 171

P.O. Box 1450

Alexandria, VA 22313-1450

US

Next steps

After all application packages have been received, we will review your application.

You can check the status of your application by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJobs Account, editing your profile and changing the 'Notification Settings' to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within 2 weeks after the closing date of this detail announcement.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request