Digital Customer Experience - Decision Analytics Consultant

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. Bring your curiosity for learning; bold ideas; courage and passion to drive life changing, impact to ZS.

Our most valuable asset is our people.
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and
make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

What you’ll do

• Manage multiple projects and client relationships related to digital marketing and media
• Develop tactical digital media strategies, plans, and buys for clients across multiple channels and vendors, from client onboarding through billing and reconciliation
• Oversee campaign creation and implementation and direct the day-to-day operations of the activation team
• Develop measurement & analytics approaches for clients that ensure the ability for short-term optimization while tracking towards long term business success, including omnichannel approaches (where feasible) going beyond channel level measurement
• Serve as a consultative expert in media working directly with decision-makers and Fortune 500 life sciences companies and brands
• Develop strategic partnerships and provide subject matter expertise to clients, partners and internal teams
• Implement new tools and capabilities (e.g., new supply & data sources, new media measurement techniques)
• Provide leadership in the development and growth of a media team at the firm, including onboarding new technology and data to drive media planning and buying offering
• Work closely with the ZS team to implement best-in-class digital marketing solutions across activation, measurement and analytics

What you’ll bring

• 8+ years’ experience in media planning and expert knowledge of digital strategy, planning, measurement and buying
• hands-on experience using demand-side platforms (The Trade Desk, DV360 or similar) a plus
• Experience managing client relationships
• Experience working on Pharma clients a plus
• Experience understanding the methodologies for evaluating data and implementing them to optimize marketing performance, MTA and Marketing Mix experience a plus
• Ability to self-manage, juggle multiple priorities, and pay strong attention to details
• Strong desire to build a media planning and buying team, grow business and expand your career into consultative media planning and buying while developing yourself as a subject matter expert with a wide range of life sciences clients
• Excellent communication skills, ability to distill key ideas for non-digitally savvy teams
• Proven ability to work with cross-functional teams and partners

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Considering applying?
At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.

ZS is committed to providing and maintaining a safe workplace. Must have received full COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required upon acceptance of offer of employment. Exemption process available on a limited basis.

NO AGENCY CALLS, PLEASE.

Find Out More At:
www.zs.com