Digital Health Program Manager (Administrator, Funded Project), Ambulatory Care Operations

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Program management of projects in the Digital Health portfolio aimed to improve primary care delivery across Health + Hospitals. This is a hybrid role with expectations for the candidate to be on site 2-3 days a week.

General tasks and responsibilities will include:

• Manage, oversee and facilitate clinical, business, and regulatory activities around primary care analytics, with particular attention, but not limited, to work around Digital Health (telehealth, remote patient monitoring, patient portals, patient devices, etc.)
• In collaboration with others, design system-wide standards and guidance for above analytics as well as develop meaningful ways to measure and report on relevant metrics
• Innovate and support Digital Health strategies and guidance
• Create training materials and train staff on program initiatives
• Provide elbow to elbow support for programs on-site
• Build metrics, pull and produce reports on outcomes data and evaluate the efficacy of improvement.
• Collaborate with partners from Managed Care, Quality, Finance, and Epic to improve Digital Health tools and projects across the enterprise.In collaboration with others, develop best practices for team-based care.
• In collaboration with others, support development of reports and tools to improve primary care, validate this data for integrity, and analyze/visualize data in user-friendly way for enterprise-wide audiences
• Manage administrative tasks such as licensing, grants, contracts with vendors, and monitoring utilization related to panel management or related ambulatory care initiatives
• In collaboration with others, evaluate the efficacy of initiatives within the Office of Ambulatory Care
• Assist with other Office of Ambulatory Care activities as needed

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university in a specialization discipline consistent with project content; and,
2. Four years of substitutable and relevant health care experience related to the objectives of the project; or,
3. A satisfactory equivalent combination of experience, training and education.

Department Preferences

• Master's degree in public health, computer science or other relevant study
• 3-5 years within healthcare operations or relevant support services

Knowledgeable in

• Telehealth
• Digital Health
• Patient Portals
• General healthcare systems
• Project management

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs