Digital Infrastructure Program Manager

Under the direction of the Digital Infrastructure Officer, the Project Manager is responsible for overseeing program package implementations with the goal of project completion within specified time and budget constraints. Some major functions of this role include developing project plans, communicate program goals with project team, ongoing project management and supervise and coordinate tasks between employees, contractors and vendors, and ensuring timely software procurement and renewals in support of all CV programs.

You will find additional information about the job in the Duty Statement .

Working Conditions
The positions at GO-Serve may be eligible for telework with in-person attendance based on the operational needs of the position under Government Code Section 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the GO-Serve Telework Policy and/or future program need.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-446547

Position #(s):
428-655-1402-XXX

Working Title:
Digital Infrastructure Program Manager

Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,323.00 - $10,536.00

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Work Shift:
8:00 am - 5:00 pm

Work Week:
Monday - Friday

Department Information The Governor's Office of Service and Community Engagement (GO-Serve) elevates paid service and volunteerism in the state, promotes more youth and community engagement, and advances public awareness and outreach campaigns to tackle the state's most pressing challenges. Go-Serve consists of the Office of Community Partnerships and Strategic Communications (OCPSC), California Volunteers (CV), and the Youth Empowerment Commission (YEC).

T he California Volunteers, Office of the Governor engages Californians in service, volunteering and civic action to tackle our State's most pressing challenges while mobilizing all Californians to volunteer and serve in their communities. #CaliforniansForAll was launched in response to the COVID-19 pandemic to build on the efforts of California Volunteers to establish a statewide volunteer corps to help with the state's response to emergencies and disasters. California Volunteers also administers the AmeriCorps programs in California with over 80 programs providing critical services to more than 160,000 Californians annually.

Special Requirements

A completed and detailed Examination/Employment Application (STD 678) must be received in the Human Resources Office or postmarked by the final filing date. Resumes, Cover Letters, Statement of Qualifications, etc. DO NOT replace the required STD 678.

All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."

For experience and education to qualify during the application screening process and to ensure that MQs can be determined, you must include all employment history on the STD 678, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Your application package without this information may be disqualified and/or you may experience delayed processing times and your eligibility for this position may be impacted. If it is determined that you do not meet the MQs, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.

Completed application package (STD 678 and applicable or required documents) should be submitted electronically via your CalCareers Account. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission. For those who must submit their application packages via the postal service, please reference the above Job Control and indicate the basis of your eligibility in the "Examination(s) or Job Title(s)" section. Do not submit the "Equal Employment Opportunity" questionnaire with STD 678. This page is for examination purposes only.

Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR's CalCareers website.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/29/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Governor's Office of Service and Community Engagement
Attn: Human Resources Office - RPA CV 24034
1400 10th St

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Governor's Office of Service and Community Engagement
Human Resources Office - RPA CV 24034
1400 10th St

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Extensive project management experience in software program package implementations
• Experience in customer service, problem solving and facilitate communications across internal and external personnel
• Experience with MS Office Suite, MS Project, Bluebeam Revu and Adobe Suite of programs
• Experience in creating project timelines and objectives
• Mission-driven, highly organized, creative, and self-motivated with the ability to prioritize and manage multiple projects simultaneously while being able to work under short deadlines, and deliver in a rapidly changing, fast-paced office environment
• Knows when to act independently and when to consult for advice on decision-making
• Proficient in using the FormAssembly platform or similar form building tools
• Experience in customer support, troubleshooting, and technical assistance roles
• Understanding of web technologies such as HTML, CSS, and JavaScript.
• Experience with Salesforce or CRM platforms
• Familiarity with data management
• Excellent communication skills both written and verbal.

Benefits GO-Serve employees are eligible for a number of benefits. Health benefits and leave programs are available for most employees. Benefit eligibility may depend on length of service and collective bargaining agreements.

Some added benefits GO-Serve offers include:

• 11 paid holidays
• Alternate work schedules
• Flexible work hours
• Hybrid schedule
• Nearby cafes and restaurants
• Walking distance to public transit

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Human Resources Office
(916) 322-2318
HR@opr.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Alanna Dayton
(916) 322-2318
Alanna.dayton@opr.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Disclosure Requirements
This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete the Statement of Economic Interest (Form 700) within 30 days of appointment and once per year. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.