Digital Services Design Unit Supervisor / Human Services Supervisor 4

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Job Details

Working Title: Digital Services Design Unit Supervisor
Job Class: Human Services Supervisor 4
Agency: Human Services Dept

• Job ID: 80396
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/20/2024
• Closing Date: 10/03/2024
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA
• Division/Unit: Department of Human Services (DHS) / Office of Inspector General (OIG) Enterprise Product Mgr
• Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m.
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $41.98 - $60.24 / hourly; $87,654 - $125,781 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 216 - Middle Management Association/MMA
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

* Telework (within Minnesota or neighboring States)and flexible hours options are available with a required in office meeting monthly .

This position exists to provide leadership and supervision to a multidisciplinary team of design, strategy, and change management professionals in the Office of Inspector General's (OIG) Digital Services Unit, leading the comprehensive product design strategy and experience for all customer interactions with the OIG Provider and Agency Hub group of products and all related engagements, materials, and content for all provider-facing functions and corresponding agency activities including the licensing and certification of 24,000 human services programs across 27 license and certification types, program integrity and oversight investigations, legal appeals, and provider support.

The incumbent will:

• Develop, implement, and oversee the business structure, processes, technology, and staff resources for a team of digital services design professionals, comprehensively integrating user experience design, instructional design, change management, and content strategy.
• Manage the work and provide supervision and support to a team of digital services design professionals spanning multiple concentrations to ensure the delivery of high-quality, user-centered design solutions for the OIG Provider and Agency Hub product group.
• Develop and implement comprehensive and integrated strategy for user experience design, instructional design, content strategy, and change management that aligns with the overall product group vision, departmental goals, and user needs, while ensuring accessibility, equity, and inclusion across all design efforts.
• Establish and maintain design standards, best practices, and governance processes across the digital services design team, fostering continuity, consistency and quality in all deliverables while promoting innovation and continuous improvement.
• Drive data-informed decision-making by overseeing user research, usability testing, and performance metrics analysis, and using insights to guide strategic design directions and optimize user experiences across all touchpoints of the OIG Provider and Agency Hub products.
• Provide expert consultation to product leadership in OIG on strategic design initiatives, user experience best practices, accessibility standards, and emerging digital trends to inform decision-making and drive innovation across the product group.

Qualifications

Minimum Qualifications

**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**

Demonstrated leadership experience*

*Leadership experience can include:

• Experience as a supervisor, lead worker, team lead, project lead;
• Completion of a State of Minnesota leadership program (e.g. ELI, L4);
• A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:

AND

Four (4) years of professional work experience in developing and implementing strategy for digital products in the area(s) of experience design, instructional design, content strategy, and/or change management.

Experience must demonstrate the following:

• Developing, maintaining, and overseeing the implementation of comprehensive design guidelines and standards documentation.
• Creating content, materials, and/or assets for digital products using user-centered design methodologies.
• Data-informed decision making, including incorporating data, conducting user research, and stakeholder engagement to inform design strategies.
• Knowledge of accessibility standards (WCAG 2.1 AA, ADA, etc.) and inclusive design principles.

Preferred Qualifications

• Knowledge of government digital services and best practices.
• Experience with the Salesforce software platform.
• Knowledge of systems that Office of Inspector General (OIG) manages and supports, associated legislation/regulations, and funding streams.
• An understanding of the interrelationships between design specialties, including user experience design, instructional design, content strategy, and change management, including how these disciplines can be strategically integrated to create synergistic outcomes that exceed the sum of their parts.
• Ability to successfully influence, develop, and maintain relationships with partners, stakeholders, and the general public.
• Experience with the product model and Agile delivery framework.
• Ability to work effectively in a rapidly changing environment and shift priorities appropriately to meet product team objectives.
• Ability to simultaneously focus on long-range issues and directions while meeting short-range operational demands.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively convey complex design concepts to both technical and non-technical audiences.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .

Contact

If you have questions about the position, contact Elizabeth Aadland at elizabeth.aadland@state.mn.us .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Carolyn Rice at carolyn.rice@state.mn.us .

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DEPARTMENT OF HUMAN SERVICES_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.