Digital Services Production Assistant

About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

As one of the world's leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and alternative asset management; restructurings; high-stakes commercial and intellectual property litigation; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don't just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500 lawyers) operating from 20 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Digital Assistant Production Assistant is responsible for serving as a digital imaging and printing expert, who will be responsible for providing a wide variety of digital documents processing services including printing, scanning, media duplication and copying. The assistant must have extensive experience in copying, scanning, and imaging, and working in a networked print production environment. Strong computer skills are required including an extensive working knowledge Microsoft Office Suite (Word, Excel, PowerPoint, and Access), and Adobe applications. Familiarity with scanning platforms and Canon multi-functional devices is preferred.

In addition to the technical skills, the Digital Services Assistant must have strong communication skills, both written and oral, be extremely responsive to customer questions and concerns, customer service oriented, committed to quality, and deadline driven. The ideal candidate must have a strong attention to detail, outstanding organizational skills, a high degree of concentration, patience, professionalism, and the ability to multi-task, within a fast-paced work environment. The Digital Assistant must be a motivated self-starter with the ability to work independently and/or in a group environment. The ability to lift and/or carry 50 pound boxes and spend long periods of time standing is required. Prior experience in a law firm service center where mail, print, and facilities work were performed is required.

ESSENTIAL FUNCTIONS

Customer Service

• Ensure the highest level of customer care
• Assist walk-in customers, answer incoming phone calls and monitor department email account
• Conduct technical, capacity and workflow assessment of the customer's desired output and determine what is needed to complete the job
• Offer advice, guidance and suggestions to staff to ensure efficient use of department services and capabilities
• Keep customer informed regarding job status
• Ensure on-time delivery of all completed work requests
• Coordinate internal resources or vendor services as needed to meet customer needs

General Production Tasks

• Operate production printers, scanners and copiers
• Cross train in all areas of production such as copy, binding, cutting, drilling and folding
• Troubleshoot and maintain production equipment
• Support financial results by minimizing waste and rework, utilizing equipment and supplies in a cost-effective manner

Scanning/Imaging

• Complete various scan projects and requests using high-volume production MFDs
• Prepare, scan and reassemble original documents
• Send scanned image via email or desktop for processing, conversion, clean-up, naming and storage.
• Scan color documents and photographs
• Diagnose and correct image quality problems
• Check document quality before, during and after processing
• Convert file formats as required
• Create searchable PDFs
• Create single and multi-page TIFF files
• Perform OCR on images to make searchable or convert to editable format
• Index, store, retrieve electronic documents on mass storage devices, network drives and Document Management System

Printing

• Complete various black and white and color print requests using high-volume production MFDs
• Print application (.doc, .xls, .mpp, .vsd, .htm) and image (.pdf, .tiff, .jpg) files sent via email or from media/storage
• Print email messages and attachments from media and email links (.pst, .nsf)
• Format documents for printing
• Search and print documents from the Document Management System
• Configure job processing software and applications to manage job queues, process files and print jobs
• Diagnose and correct print quality problems
• Perform quality control checks on print jobs including print quality, job alignment, paper stock and material used in the printing process

File Processing, Conversion and Storage

• Convert application files to PDF image files
• Use OCR software to convert image files to editable word processing files
• Convert compressed files (.zip, war) to application or image files and print or return via email

Qualifications & Requirements

• Associate degree or post-High school technical training preferred; High school diploma required
• Minimum of two (2) years' experience in a production document processing environment
• Previous law firm service center experience where digital services, mail and facilities was performed is required
• Minimum of one (1) year direct customer service experience
• Computer literacy including technical familiarity with printing, imaging, Microsoft operating systems and applications
• Ability to operate large centralized reprographic equipment
• Effectively communicate both verbally and in written format with customers and Firm staff
• Ability to lift and/or carry up to 50 pounds and spend long periods of time up to four (4) hours standing
• Ability to work overtime as required by workload, staffing and customer need with little or no notice
• Ability to type a 35 words per minute with accuracy

Technologies/Software

• Microsoft Outlook, Word, PowerPoint, Excel, DMS, OCR, Adobe .

WORK ENVIRONMENT

• This job operates in a professional fast paced office environment

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Compensation:

The base salary range below represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

• Washington D.C. - $54,500 -$63,800

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-Onsite #LI-LW2