Director Clinic Operations

Overview

Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals imaging centers laboratories and post-acute services.

We offer the following benefits to support you and your family:

• Annual Incentive (Bonus) Program.
• Matching Retirement Program.
• Tuition Assistance for career growth and development.
• Health/Dental/Vision Insurance.
• Free Membership to our Care@Work program supporting child care, pet care, and adult dependent needs.
• Employee Assistance Program (EAP) for you and your family.
• Flexible spending accounts.
• Voluntary Protection: Group Accident, Critical Illness, and Identity Theft.
• Wellness Program.
• Paid Time Off (PTO).

Responsibilities

This Director of Clinic Operations will oversee 4 Primary Care clinics located in Pismo Beach, Nipomo, and Santa Maria.

Position Summary:

Responsible for leading, planning, directing, monitoring and improving the overall performance for assigned clinics to achieve excellence in the delivery of daily operations. Engages staff and cultivate a positive clinics culture that prioritizes humankindness and patient-centric care. Accountable for operational, financial, clinical, quality, and business development activities across multiple disciplines.

Principal Duties and Accountabilities:

• Oversees the development of assigned clinics and regularly manages improvement projects and is accountable for operational, financial, and business development activities.
  
• Develops, analyzes, and implements processes and systems to enhance customer service across assigned clinic(s) and takes ownership of and drives needed improvement in all aspects of operations, including clinic productivity, patient satisfaction/experience, provider satisfaction/experience, community efforts and serves as the local representative for the area.
  
• Responsible for financial management of the assigned clinic's financial operation budgets, including forecasting gross and net revenues, visit projections, and expenditures.
  
• Plans, coordinates and effectively leads assigned clinics to meet patient care, administrative, operational, and support requirements.
  

Qualifications

Required Education and Experience:

• Bachelor's degree or a combination of education and/or additional job related experience in lieu of the degree required.
• Minimum of five (5) years experience in related field required.
• Minimum of three (3) years management experience required.

Required Special Skills:

• Working knowledge of community clinic/health center operations required.

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