Supervisor Clinic Operations

Overview

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group - Sequoia a service of Dignity Health Medical Foundation is committed to serving the continuing health care needs of the Bay Area on the peninsula and beyond. With a growing list of primary and specialty care clinics along with our Dignity Health/GoHealth Urgent Care Centers and local affiliated Dignity Health hospital (Sequoia Hospital) we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, surgical services that include general vascular, gynecological, cardiothoracic, and orthopedic,s and a growing list of neurologist, cardiologists, endocrinologists, infectious disease, and sports medicine specialists.

Responsibilities

Enjoy the opportunity to positively affect the health and well-being of entire communities. As the Clinic Supervisor at Dignity Health Medical Group Sequoia, you will oversee the staff (patient care team, front desk, records, and ancillary services) in the outpatient clinic caring for our patients.

Every interaction is an opportunity to improve your understanding of a patient's needs, the needs of your patient care team, or the needs of your clinic. You will advocate for your team as you support them in reaching their full potential, aligning with our operational goals and objectives.

To thrive in this role, you need to be accountable and confident. You are an excellent communicator in one-on-one interactions and in front of groups. It is also important for you to be comfortable holding tough conversations, as you are responsible for the performance of your people and your clinic.

Success in this role means you:

- Oversee smooth flow of clinic operations, acts as a resource to staff for operational needs, and handles day-to-day patient satisfaction concerns
- Ensure your direct reports and department are positioned to deliver the best care possible to our patients
- Recruit, hire, train, discipline and supervise staff, including performance evaluations, and competency assessments
- Assist with budget development, management and issues cost effective operations
- Monitor productivity and efficiency of your department
- Mentor people on your team. Share your knowledge and confidence with the patient care team
- Be responsible for the safeguard of patient health and financial information

Qualifications

Minimum Qualifications:

- 3 years of outpatient clinic experience
- High school diploma or equivalent
- Demonstrated ability to effectively supervise productive, engaged teams and work with providers.
- Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing process and systems.
- Knowledge of computers, systems and software, including word processing, spreadsheet, database, clinical information systems, electronic medical records, billing systems, and other application packages.
- Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices

Preferred Qualifications:

- Previous out-patient practice management experience preferred.
- Previous experience in the assigned medical group preferred.
- Previous lead or supervisory experience in a union environment preferred.
- Bachelor's degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education preferred.

#LI-DH