Director, Customer Service

About Us

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Job Profile

JOB SUMMARY:
Serves members by planning and implementing call center strategies and operations; improving systems and processes; responsible for overall performance in meeting the state guidelines and regulations; working with all level of managers and seniors management; developing of new targeting schemes, and scripting the optimization of existing programs; identifying requirements which includes targets, specific data, and anticipated outcomes; managing staff to achieve call center targets and goals; and promoting culture that encourages and ensures the member and staff satisfaction.

MINIMUM QUALIFICATIONS:

• Education/Specialized Training/Licensure: HS Diploma or equivalent required; BS or BA is preferred
• Work Experience (Years and Area): 10+ years
• Management Experience (Years and Area): 5+ years

SPECIAL REQUIREMENTS:

• Communication Skills:
• Above Average Verbal (Heavy Public Contact)
• Bilingual Skills Required
• Writing /Composing (Reports)

Other Skills:
CRT, Medical Term., P.C., MS Word, MS Excel

Work Schedule: Weekends, Flexible, Overtime, Travel, On Call

Benefits and EEOC

Community employees’ benefits are provided by Harris Health. These benefits are designed to provide you with flexibility and choices in meeting your specific needs.

Community is an Equal Opportunity Employer.

Job Category

No job description available