Customer Service Representative

Insight Global is looking for a customer service representative for one of our large manufacturing clients. This person will act as a primary contact for both internal and external customers, assisting with the development of applications for this companies product for major global energy companies. This position collaborates with the internal Sales Team to identify business prospects, supports the engineering and design stages of product applications, and coordinates with the manufacturing team to achieve project and maintenance objectives for customers. A great fit for this position is someone who possesses strong computer skills and an aptitude with software. They must have a self starter mentality and be willing and able to learn the technical knowledge in order to be successful at this position. This person will need to have a high sense of urgency regarding internal and external customer requests, while maintaining a positive attitude.

Responsibilities
Offer support and technical assistance for internal and external customers regarding products.
o Answer emails and provide customer service via phone
Collaborate with our Technical Sales Team to learn how the client's compression equipment is used in their operations and to understand their requirements and expectations.
Oversee the Opportunity process: ie data collection, Quotation, Order placement, and Production.
Input and manage purchase orders, as well as customer orders.
Maintain various records and files
Establish rapport and provide prompt responses to internal and external customer
Make certain that all inventory items are accurately described and update the system with new inventory as required.
Carry out additional tasks or assignments as directed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Proven skill in conveying and advocating ideas, as well as imparting comprehensive knowledge to others.
Ability to provide high quality customer service via email/phone
Demonstrated competence in the use of computers and software applications; SAP, SAP C4C, Global Shop, Oracle ERP, SAP Ariba , MS 365, *Microsoft Excel*
*Strong willingness to learn*
Great communication skills
Strong sense of urgency - ability to accommodate to quick requests
Ability to be flexible/agile in the workplace
o Able to embrace change

Nice to Have Skills & Experience

Associates or Bachelors Degree
Understanding of compressor equipment, oil and gas production equipment, manufacturing, or engineered products for the oil and gas sector

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.