Director of Front Office

Care connects us.

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world.

Join a team that is making travel more human. Here, everyone's role matters. Opportunities are yours to shape. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Come be part of our Rooms team as the Front Office Manager at the Hyatt Regency DFW located across from Terminal C of the DFW Airport. The Hyatt Regency DFW features 811 guestrooms and 92,000 square feet of function space.

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Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks.

• Medical, Dental, Vision benefits offered at 30 days of employment
• Complimentary on-site hotel covered parking
• Complimentary colleague meal during shift
• 401k options and company match
• Discounted and complimentary hotel accommodations anywhere in the world
• Paid Holidays, Sick Time & Vacation
• Tuition Reimbursement
• And so much more!

The Director of Front Office is responsible for all duties of the front desk operations which includes: supervision and training of the front office personnel, inter-department communications, staff scheduling and coordination, and guest services. In addition to managing the Front Office operation and Communications colleagues, this position is responsible for responding to guest inquiries and/or complaints, monitoring and responding to guest check in scores and surveys and ensuring appropriate action is taken to guarantee guest satisfaction, World of Hyatt enrollments and managing the daily needs of crew rooms.