Director of NOC Long Term Planning & Operations Support

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?



Our Network Operations team works around the clock running United's global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United's customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.



Key Responsibilities:

The Director of NOC Long Term Planning & Operations Support will be the visionary force behind the long-term evolution of our Network Operations Center (NOC). This role is responsible for developing and executing a strategic roadmap that extends five years and beyond, ensuring that the NOC is prepared to meet the future demands of a rapidly growing airline. This planning encompasses not only operational scalability but also the integration of new technologies and process optimizations that will shape the NOC of tomorrow. Additionally, the Director will oversee the support and enhancement of dispatch and load planning tools, ensuring these critical functions are fully aligned with both current operations and future directions.

• Lead Long-Term Strategic Planning: Develop and implement a strategic roadmap for the NOC with a five-year and beyond focus, aligning with the company's growth trajectory and future industry trends.
• Oversee Dispatch & Load Planning Support: Ensure continuous improvement and alignment of dispatch and load planning tools with both current operational needs and long-term strategic goals.
• Operational Scalability Planning: Develop strategies to scale NOC operations in line with the company's growth trajectory and balancing immediate demands with future scalability
• Facilitate Cross-Functional Integration: Integrate long-term strategic initiatives and short-term tactical plans across tools, analytics, and planning, ensuring cohesive NOC operations

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree or equivalent experience
• 10 years of airline operations experience (NOC, SOC, or related)
• Experienced leading cross-divisional technology projects impacting the frontline
• Experience working with IT, CRE, Operations, and Finance required
• Strategic planning skills required
• Strong project oversight skills required
• Excellent communication and executive presence
• Ability to work with cross-divisional collaborators
• Proven leadership track record
• Incredible data and analytic skills
• Models all Core4 principles
• Project management skills required

What will help you propel from the pack (Preferred Qualifications):

• Master's degree or equivalent experience
• Proficient in multiple operational areas including Airport Operations, Network Operations and Flight operations required
• Knowledge of technology trends and tools relevant to operations

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.