Manager, Customer Support Operations

Schaumburg, Illinois

Employer: Gables Search Group
Industry: 
Salary: Competitive
Job type: Full-Time
Role And Responsibilities:
  • Manage the overall operational activities of the department and measuring the efficiency of systems and procedures.
  • Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
  • Review performance data that includes activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
  • Manage the preparation and maintenance of reports necessary to carry out the functions of the department.
  • Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment. Perform other duties and responsibilities, as assigned.

Skills And Qualification:
  • General business administration
  • Strong interpersonal and Negotiation Skills
  • Excellent organizational and time management skills
  • Ability to multi-task and handle numerous activities simultaneously
  • An extraordinary customer service orientation
  • Excellent verbal, telephone and written communication skills
  • Event coordination skills, includes review the contract, negotiation skills.
  • Critical thinking and strong Problem-solving skills
  • Proficient in Microsoft Office Suite
  • Proficient in SAP


We offer competitive pay based upon experience.

Good benefits are important to our employees and their families. We offer comprehensive benefits that includes a choice of 3 medical plans, 2 dental plans and vision coverage. We also offer a 401k retirement plan with company match, paid vacation, personal days, paid holidays, and a subsidized lunch program.
Created: 2024-09-13
Reference: 80cfd073-aa39-4bd4-a173-38d010cab13c
Country: United States
State: Illinois
City: Schaumburg

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