We are currently looking for a Full Time Dispatcher to join our Lighthorse Police Department Communications A team located at the Lighthorse Police Department - Ada Precinct.

Summary:
The Telecommunications Equipment Operator (Dispatcher) performs assignments independently, including contacts to resolve problems or coordinate activities, and works according to established work plans, resolves most problems without help from the supervisor. The supervisor provides work direction, the kind of quality of services to be provided, priority of work, and interpretation of changes in rules controlling the kind of support provided. The supervisor resolves unusual problems and provides specific instructions for special tasks. Completed work is reviewed for technical soundness, accuracy, timeliness, and efficiency of service delivery.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Maintains files, logs, and records
* All other duties as assigned
* Performs all functions associated with radio net control necessary to transmit and receive law enforcement communications traffic. Answers and disseminates information received through regular phone systems and two-way radio. Interviews callers ascertaining the nature of the call and providing information, if available. Takes complaints and refers to appropriate authorities. Records all radio and telephone communication transactions on appropriate control log
* Serves as a central receiving and dispatching officer for The Chickasaw Nation Police Department and an official tribal citizen information and complaint center. Takes appropriate action with high priority of the call. Relays messages, complaints or other emergency type information received to appropriate personnel. Utilizes several types of computer software, prepares reports of activities and incidents encountered in accordance with required forms, procedures, and techniques
* Maintains logs and files of complaints, police actions, and reports. Receives and checks recurring reports to assure that all items are properly completed and that the necessary copies and signature are present
* Initiates interview with complainants and obtains information for investigative referral to the proper personnel or department. Receives other calls to the office and give or obtains information on such topics as juvenile problems, ascertains the nature of telephone calls and personal inquiries and exercise discretion and resourcefulness in disposing of inquiries of a routine nature, and other relevant information. Determines which, in own judgment, must be brought to the attention of the supervisor or can be handles by self or other personnel
* Operates the OLETS computer system
* Operates the NCIC Criminal Justice computer system, which includes accessing computer criminal records, wanted individuals, driver license check, and motor vehicle information and disseminate any incoming messages to proper personnel
* Serves as the Terminal Agency Coordinator (TAC), responsible for filing teletype documents in appropriate subject files
* Serves as central repository for protection orders, arrest warrants, and bench warrants issued by The Chickasaw Nation District Court and those received by other jurisdictions

Competencies:
Essential:
* Follow instructions, both written and oral
* Ensures compliance
* Adhere to all scheduling and attendance requirements
* Maintains strict confidentiality in all matters
* Ability to handle difficult customers and situations
* Must be able to work quickly, efficiently and accurately
* Must be detail-oriented
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Understand Chickasaw law and law enforcement regulations
* Federal, state and local law and law enforcement regulations
* Proficiency in computer applications specific to role
* Ability to implement investigative techniques
* Ability to listen to clients and respond with compassion
* Knowledge of clerical and administrative procedures
* Knowledge of regulatory requirements
* Knowledge of National Crime Information Center system
* Knowledge of Oklahoma Law Enforcement Telecom System
* Knowledge of Federal Communications Commission regulations
* Ability to multitask
* Define problems, collect data and establish facts
* Establishes professional working relationships
* Communicates verbally with team, departments, guests and management
* Keeps written records

Skills:
Essential:
* Basic Computer skills
* Must be familiar with the MS Office Suite of products

Experience:
Essential:
* 2 years directly related experience

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass general background check
* Standard Driver's License
* Indian Police Academy

Working Conditions:
Essential:
* Customer service
* Emergency
* Fast-paced
* Works in an office setting
* Organized
* Police work
* Computers, printers, phones
* Law enforcement equipment
* May have to subdue violators
* Communications phone, computer
* Hostile, agitated or under-influenced persons
* Pass pre-employment drug test
* Sometimes bend, kneel, stoop, push, reach
* Use computer up to 75% of shift
* Hand-eye coord, reach and grasp
* Listening and hearing ability
* Sometimes lift and or carry up to 25 lbs
* May work day shift
* May work evening shift
* May work flexible schedule
* May work holidays
* May work night shift
* May work rotating shifts
* May work weekend shift