Dispatcher | Part Time | Greensboro Coliseum Complex

Greensboro, North Carolina

Employer: AEG
Industry: Facility Operations/Event Staff
Salary: Competitive
Job type: Part-Time
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Overview

Dispatcher is a part-time, hourly position that primarily works events. Position will be responsible for dispatching and tracking incidents in assigned location during events.

This role will pay an hourly rate between $15.00.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until November 30, 2024

Responsibilities
  • Consistently provide an experience that exceeds guests' expectations by using good judgement and common sense without compromising facility safety and security.
  • Serves as communication liaison between departments (i.e. housekeeping, security, medical, etc.).
  • Responds to all Guest Experience staff members communications via two-way radio, phone, 24/7 mobile devices, or text.
  • Works in partnership with the venue leadership to ensure that the appropriate services are deployed to each incident.
  • Coordinates calls for service requiring timely assistance from representatives of the venue and its partners.
  • Respond to incoming guest related communication and service requests.
  • Utilizes two-way radios, computers, and incident management software to monitor and record incidents throughout each event.
  • Responds to Team Members' inquiries regarding ballpark policies, promotions, and events.
  • Manages radio communication on Event Services, Guest Services and Engineering
    (Operations) channels, as well as other mediums such as telephone, as well text and instant messages.
  • At the conclusion of each event, compiles and submits appropriate reports and other relevant documentation.
  • Perform other duties and responsibilities as assigned.

Qualifications
  • Education: High School Diploma or G.E.D. preferred.
  • At least three (3) years of customer service experience in a fast-paced environment, and able to handle a variety of customer needs in a professional manner.
  • Previous public safety or first responder radio dispatch experience is preferred.
  • Ability to use and communicate via text and instant messaging communication platforms.
  • Ability to read, understand, and communicate policies, procedures, and other stadium information.
  • Possess a positive attitude and strong ability to work well with co-workers and supervisors in a team environment.
  • Strong verbal and written communication skills.
  • Basic computer skills in Microsoft Word, Excel, and Outlook.
  • Punctual and reliable attendance.
  • Be available to work a variety of shifts including: days, evenings, weekends, holidays on event days throughout the year.
  • Minimum physical requirements: able to travel to and gain access to various areas of the venue for prolonged periods of time.
  • Fluently bi-lingual in English and Spanish is a plus.
  • Possess a high degree of professionalism, integrity, discretion and accountability.
  • Professional image and demeanor.
  • Strong ability to work with others in a collaborative, positive, high performing team environment.
Created: 2024-09-08
Reference: 2092731
Country: United States
State: North Carolina
City: Greensboro
ZIP: 27410

About AEG

Founded in: 1994
Number of Employees: 28000

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