Education Program Management Intern (Global E-Commerce-Governance and Experience-AMS-GTM Operations and Analytics-GTM Operations)- 2025 Summer (MBA)

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a capable GTM (Go-To- Market) Program Manager who drives and executes the end to end launch of a program seamlessly across policies, product, education, communication and measurement.
We are looking for talented individuals to join us for an internship in 2025. Internships at TikTok aim to offer students industry exposure and hands-on experience. Turn your ambitions into reality as your inspiration brings infinite opportunities at TikTok.

Internships at TikTok aim to provide students with hands-on experience in developing fundamental skills and exploring potential career paths. A vibrant blend of social events and enriching development workshops will be available for you to explore. Here, you will utilize your knowledge in real-world scenarios while laying a strong foundation for personal and professional growth. This Internship Program runs for 12 weeks beginning in May/June 2025. Successful candidates must be able to commit to one of the following summer internship start dates below:
Monday, May 12
Monday, May 19
Tuesday May 27 (Memorial Day May 26)
Monday, June 9
Monday, June 23
We will prioritize candidates who are able to commit to these start dates. Please state your availability clearly in your resume (Start date, End date).

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:
- Transform Policy into Action: Convert e-commerce platform governance policies into engaging, informative, and easily digestible educational content for sellers and creators.
- Optimize Content Delivery: Identify the most effective channels to distribute policy education content, ensuring maximum reach and impact.
- Evaluate and Improve: Build, manage, and continuously assess the effectiveness of both internal and external policy education content, making data-driven improvements as needed.
- Advocate for Sellers and Creators: Stay informed on workflow changes, operational guidelines, platform policy updates, and enforcement standards to advocate for effective policy education frameworks.
- Leverage Data for Insight: Use strategic tools, systems, and data analysis to identify trends, deliver insights, and refine goals and processes.
- Foster Cross-Functional Collaboration: Establish and strengthen partnerships with global cross-functional teams to build, standardize, and optimize policy education workstreams.

Qualifications

Minimum Qualifications:
- Currently pursuing a Master's Degree or higher in Business Administration, Communications, or a related field is strongly preferred.
- 3+ years of experience in internet platform governance, e-commerce, or related field
- Excellent coordination and communication skills across cross-functional teams to build plans and projects
- Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing

Preferred Qualifications:
- Able to coordinate a wide array of internal and external resources to obtain, process, and operationalize information and develop a strategy
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
- Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2