End User Services Technician II
Scranton, Pennsylvania
Employer: General Dynamics Corporation
Industry: Information Technology
Salary: Competitive
Job type: Full-Time
Responsibilities for this Position
End User Services Technician II
US-PA-Scranton " US-PA-Wilkes-Barre
Job ID: 2024-31193
Type: Full Time
# of Openings: 1
Category: Information Technology
Scranton, PA
Overview
Under direct supervision, the End User Services Specialist II will p erform IT support activities to address low to medium complexity IT issues (Tier 2) for the Enterprise Service Desk or a specific GD-OTS operating location under the supervision of the Enterprise Service Desk Supervisor/Manager or an End User Services Location/Strategic Business Unit Supervisor/Manager.
Responsibilities
PI238271270
Back To Search Results General Dynamics Ordnance and Tactical Systems is a global leader in the design, engineering and production of munitions, weapons, lightweight tactical vehicles, missile components and armament systems around the world.
End User Services Technician II
US-PA-Scranton " US-PA-Wilkes-Barre
Job ID: 2024-31193
Type: Full Time
# of Openings: 1
Category: Information Technology
Scranton, PA
Overview
Under direct supervision, the End User Services Specialist II will p erform IT support activities to address low to medium complexity IT issues (Tier 2) for the Enterprise Service Desk or a specific GD-OTS operating location under the supervision of the Enterprise Service Desk Supervisor/Manager or an End User Services Location/Strategic Business Unit Supervisor/Manager.
Responsibilities
- Responds to end-user requests for technical assistance by phone, email, or ticketing system.
- Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
- Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
- Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
- Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
- Escalates problems to appropriate levels or teams to achieve issue resolution.
- May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality.
- Performs manual tasks according to established procedures
- Requires basic skills in an analytical or scientific method or operational process
- Works within clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines
- Works with close supervision
- Vocational or Technical Training Degree Required.
- Associates Degree in Information Technology preferred
- 2 to 4 years of experience in Information Technology or related to the positions functional area. Equivalent combination of relevant education and/or experience.
- Oral and written communication skills. Computer skills. Debugging skills. Technical expertise. Problem-solving skills. Analytical thinking skills.
- Proficient in Microsoft Office Suite.
- A+ Certification preferred.
- Basic understanding of networks, IT Security, VoIP, UPS and Network Printers preferred.
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- Requires regular movement throughout GD-OTS Facilities.
- May need to stand for long periods of time.
- Must be willing to work outside normal business hours as required.
- No or very little travel required.
PI238271270
Back To Search Results General Dynamics Ordnance and Tactical Systems is a global leader in the design, engineering and production of munitions, weapons, lightweight tactical vehicles, missile components and armament systems around the world.
Created: 2024-06-01
Reference: 2024-31193
Country: United States
State: Pennsylvania
City: Scranton
ZIP: 18509
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