Endpoint Operations Support Analyst

Description

Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager , provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region , which may require a technician to travel to various sites as needed to perform the job duties .

Tier II support on technologies i ncluding endpoint devices, but not limited to ( desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc..

Responsibilities include, but are not limited to:

• Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for UCLA Health IT managed departments
• Ensuring that policies, standards, standard operating procedures , and how-to documents are followed and utilized
• Ensure endpoints follow standard security guidelines and safeguard s
• Communicate effectively, both verbally and written to clients and peers
• Effectively apply escalation process within the guidelines of the TSD SLA
• May be required to participate in the weekly rotational after-hours on-call support.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $ 29.03 - $ 46.71 hourly .