Engagement Leader, Private Pricing Programs and Experiences (3PX)

In this role, you will lead a team that drives engagement with key customer cohorts of the Private Pricing Program through communications, content, and events initiatives. You will be responsible for the Private Pricing Program's robust content catalog (e.g., learning modules, multimedia, website, reference material) to educate customers, both internal and external, about the program's mental models, tools, and processes. You and your team will define the learning journey and content strategy for each customer cohort, deliver content against that strategy, then measure efficacy to continuously refine. You will also support program launches and updates through content that helps customer cohorts adapt to the changes. To amplify your content catalog and key messages, you will own the communication mechanisms and event strategy for key cohorts.

As the Engagement Leader, you will own both the long-term strategic thinking and short-term tactical planning, and mobilize your team through reliable and repeatable mechanisms that enable scale and drive efficiencies. You will design and launch thoughtfully, and think ahead to ensure launched content stays fresh and accurate. Through this work, you and your team will play an instrumental role in driving Private Pricing Program awareness, engagement, and adoption, and increasing deal count and velocity.

The ideal candidate is energized by ambiguity, and prefers an opportunity to build vs. a turnkey role. You are customer-obsessed; you habitually work back from the customers' needs and pain points in defining and prioritizing your work. You are focused and organized, and can orchestrate effectively even as the team juggles multiple priorities in a fast-paced environment. You have excellent judgment on people's strengths and motivations, and can optimize the team accordingly. You measure success by impact (vs. size of effort), and continuously inspect both approach and output to incrementally raise the bar over time.

Key job responsibilities

- Define/refine and drive the customer learning journey for key customer cohorts, then deliver content against set strategy to drive adoption, reduce defects, and increase deal velocity

- Define/refine the communications mechanisms for key customer cohorts to increase engagement

- Define and deliver events to meet strategic objectives

- Manage a team of strategists and producers, and run the team through reliable mechanisms

- Own the health of the content catalog, ensuring accuracy, freshness, searchability, and usability

- Collaborate with cross-functional partners and stakeholders to support program launches and updates

- Take implicit and explicit customer feedback and drive continuous improvements

About the team

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent

- 10+ years of experience in sales, marketing, or related field

- Experience leading a B2B marketing or sales enablement team

PREFERRED QUALIFICATIONS

- Experience leading a B2B marketing or sales enablement team

- Excellent verbal and written communication skills

- Ability to master complex concepts quickly and independently

- Ability to build and retain a happy and high-performing team

- Strong business acumen and tenacity; ability to work autonomously through ambiguity and complexity in a fast-moving environment to drive results

- Ability to define and drive intuitive, seamless and customer-centric UX

- Experience driving communications channels and delivering measurable success

- Experience defining and delivering events for C-suite audience

- Unflappable poise; can pivot gracefully

- Data- and feedback-driven; dedicated to continuous improvements

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $174,300/year in our lowest geographic market up to $288,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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