You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

The MarTech and Communications Technology team, part of the U.S. Consumer Services and Enterprise Digital & Data Technology Team at American Express, brings together foundational strategic technology capabilities in digital and omni-channel communications and storage experience engineering, marketing technology, and global brand management and advertising technology for the company. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

We're looking for a highly skilled and motivated Engineer with a history to contribute to design, development, troubleshooting, debugging, evaluating, modifying, deploying, and documenting software and systems that meet the needs of customer-facing applications, business applications, and/or internal end user applications to help us build a global platform that will form a backbone of American Express's Marketing ecosystem.

As an agile team we work closely with our business partners to understand what they require, and we strive to continuously improve as a team. We all have a role in accelerating our delivery of high quality reliable and resilient code, and you will have the opportunity to look at the bigger picture and steer the team in the right direction, being cognizant of developments across the wider enterprise.

We pride ourselves on a culture of kindness and positivity, and a continuous focus on supporting colleague development to help you achieve your career goals. We lead with integrity, and we emphasize work/life balance for all our teammates.

How will you make an impact in this role?

• Software development and coding assignments.
• Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation).
• Demonstrate increased self-reliance to achieve team goals.
• Participate in code reviews and automated testing.
• Debug basic software components and identify code defects for remediation.
• Enable the deployment, support, and monitoring of software across test, integration, and production environments.
• Automated deployments in test or production environments.

Responsibilities & Qualifications

• Preferably a BS or MS Degree in Computer Science, Computer Engineering, or other technical discipline.
• 3-5 years of relevant IT work experience.
• These responsibilities require a solid understanding and hands on experience of one or more of the following: Adobe Experience Manage Assets, Sites, Workfront/AJO/ web development skills and a good grasp of digital marketing principles.

• Assets and Sites
• Building and deploying new websites and web applications using AEM Sites. This includes developing templates, components, and services according to the business requirements.
• Hands on experience with implementing OSGI services and Sling APIs.
• Customizing AEM features and integrating with other systems such as CRM, e-commerce, analytics, and marketing automation tools to create a seamless digital experience.
• Ensuring the AEM Sites always performs optimally, this involves tuning AEM instances, optimizing the website's performance, and managing caching strategies.
• Implementing security practices within AEM Sites, including managing user permissions, and protecting against security threats.
• Workfront
• Setting up and configuring Adobe Workfront to meet the specific needs of the organization. This includes creating custom forms, workflows, templates, and fields to streamline operations and match business processes.
• Utilizing Adobe Workfront for project management tasks such as scheduling, resource allocation, and tracking project progress. The engineer may also be involved in managing some projects directly, using the platform to ensure timely delivery and reporting.
• Technical skills such as understanding APIs and coding for custom integrations.
• AJO
• Implementing, customizing, and managing Adobe Journey Optimizer, which is Adobe's platform designed to orchestrate and deliver personalized customer experiences across various channels.
• Setting up and configuring Adobe Journey Optimizer to align with the specific marketing strategies and goals of an organization. This includes integrating it with other Adobe Experience Cloud solutions and third-party systems.
• Designing and implementing customer journey workflows that include triggers, decision points, and actions across multiple channels. This also involves testing and optimizing these journeys based on performance data.
• Creating and managing audience segments to target specific user groups with personalized content and messages. This includes leveraging data from various sources to refine targeting strategies.
• Ability to perform Root Cause Analysis and determine short term and long-term fixes extremely fast.
• Good understanding of Change Management, Problem Management, and Incident Management processes a plus.
• Willingness to learn new Technologies and exploit them to their optimal potential.
• Able to understand and use complex data structures and associated components.
• Designs, codes, tests, maintains, and documents applications.
• Hands on with GIT.

Qualifications

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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