Enrollment Management Specialist, Imaging

Department

The Division of Enrollment Management - Technology Operations Unit

Responsibilities

The Division of Enrollment Management is comprised of four distinct units: Office of Admissions , Office of the University Registrar , Office of Financial Aid , and Technology Operations. Enrollment Management's integrated services provide distinctive support throughout the students' development and progression in their academic experience - from recruitment through commencement. Through collaboration, communication, and commitment, all units within Enrollment Management achieve the highest level of student-centered service to current and prospective students and families as well as to campus partners across the University.
The Technology Operations Unit within Enrollment Management provides technology support, technology-based solutions, systems configuration, identity and data management, and analysis across the division. The unit works closely with subject matter experts in Admissions, Registrar, and Financial Aid to meet the operational and reporting needs of various stockholders across campus.

Responsible for the coordination of the document imaging function of documents and credentials received for the Division of Enrollment Management with an emphasis in financial aid processes. Oversees the collection, analysis, and consumption of data as well as the coordination of paperless business processes for Enrollment Management. Evaluates financial aid materials and makes determinations regarding validity and completeness. Serves as a backup to the Admissions and Registrar imaging processes within Enrollment Management.

Coordinates the day-to-day operation of material processing within the document imaging system specific to financial aid processes. Makes initial determination that financial aid documents are processed in compliance with established federal, state, and University procedures, rules, policies, and guidelines. Identifies documents that require additional action; escalates these to the appropriate individual or workflow. Maintains confidentiality of records and assists in guarding against fraudulent data. Reviews indexing and data within workflows and batch folders in paperless Enrollment Management business processes. Manages communication with departmental representatives in Financial Aid to ensure an appropriate course of action in unusual or extenuating circumstances for timely completion.

Prioritizes workloads for student employees scanning and processing documents based on enrollment cycle and the business needs for the Enrollment Management, Office of Student Finance, and other departments. Responsible for training of student employees reporting to this position.

Generate reports containing metadata associated with documents. Extracts information and analyzes data to determine trends. Manages the workflow during peak seasons to ensure appropriate staffing. Defines controls for the quality of data within the document imaging system. Follows federal guidelines for document retention. Prepares respective documentation for disposal which may include confidential shredding of documents containing personally identifiable information. Recommends changes to department programs and business processes leveraging electronic documents.
Assists in responding to public records requests received by Enrollment Management for financial aid. Serves as a backup to the Admissions and Registrar imaging processes within Enrollment Management.

Counsels applicants, parents, enrolled students, department representatives, & other University personnel (via phone, in person, or via e-mail) regarding the validity and completion of documents received in the Division of Enrollment Management, providing expertise and advice regarding the imaging process. Provides professional knowledge and expertise to University personnel regarding the imaging process as it relates to OnBase and the coding and indexing functions.

Qualifications

Bachelor's degree and one year of experience; or a high school diploma or equivalent and five years of experience. (Note: a combination of post high school education and experience equal to five years.)

Preferred Qualifications

• A Bachelor's degree in an appropriate area of specialization and one year of experience relevant and related to the responsibilities of the job are preferred.
• We seek enthusiastic candidates who are detail-oriented, organized and can work well independently as well as in a team.
• The ideal candidate will have a demonstrated ability to multi-task and should have a strong sense of initiative with the ability to manage multiple responsibilities concurrently as well as experience interpreting and applying policies and procedures.
• Preferred candidates will be familiar with university financial aid, registrar, and admissions processes.
• Prior experience using imaging technology and/or digitizing, maintaining, and retrieving digitized record would be a plus.
• Candidate should have experience with database use and data entry.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

Anticipated Salary Range

The anticipated salary range for this position is around $44,056.80 annually, commensurate with education and experience.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive too l to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Candidates must attach a resume to be considered for this position.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check .

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at : https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf .