Enrollment Services Specialist (Education Support Specialist II)

Title: Enrollment Services Specialist (Education Support Specialist II)

Agency: Laurel Ridge Community College

Location: Page - 139

FLSA: Nonexempt

Hiring Range: The hourly pay rate for this starts at $15.64, however, actual starting rate will commensurate with competencies and/or experience.

Full Time or Part Time: Part Time

Additional Detail

Job Description:

The Enrollment Services Specialist promotes a customer service-oriented atmosphere by addressing current and prospective students' needs (via email, phone, chat, or in-person) in an effective and timely manner.

The Enrollment Services specialist serves as a resource during the new student process by assessing student progress and connecting students to the appropriate next steps or resources, such as new student coaches, orientation, advising, and financial aid.

The Enrollment Services Specialist will collect, review, and evaluate domicile appeal documentation, making a sound determination of tuition status by interpreting Virginia state law and in accordance with SCHEV guidelines.

The Enrollment Services Specialist requires use of SIS to facilitate enrollment services functions, including but not limited to, resolving admissions holds, change of data, program plan changes, enrollment requests, and residency updates.

The Enrollment Services Specialist works in collaboration with Student Services departments collegewide to support shared initiatives. Performs other duties as assigned and serves as backup evening coverage.

Compensation:
Wage positions: The hourly pay rate for this starts at $15.64, however, actual starting rate will commensurate with competencies and/or experience. The position is part time and as such cannot exceed 29 hours per week and is not eligible for health or leave benefits. However, the position may offer educational benefits through our professional development and educational assistance policies.

Telework
According to DHRM policy 1.61 Teleworking , effective July 5, 2022, Virginia state employees will return to the workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are determined by the type of work and job requirements of the position, as defined by heads of agencies.

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Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email eeo@laurelridge.edu for further information.
Sponsorship of an employee's work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa. We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.

Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment. Know your rights!

Minimum Qualifications:

• Ability to convey information to others in a professional and courteous manner with a high emphasis on customer service, as well as in a manner that is clearly understood
• Ability to prioritize and coordinate workflow in such a way as to ensure the timely completion of multiple projects and responsibilities, while flexibly navigating frequent interruptions
• Ability to be decisive in a fast-paced workflow
• Ability to assess and interpret the situational needs of the student, staff, and/or faculty member in order to best determine the appropriate course of action
• Exercise integrity and confidentiality when working with student records and information
• Student-centered focus and experience working with a diverse population
• Knowledge of office practices, techniques, and technology
Preferred Qualifications:

• Higher Education experience, preferably with a focus in Admissions, Advising, Financial Aid or Records preferred
• Proven subject matter knowledge, which may be evidenced by training, experience, and/or credentials preferred
• Experience in a dynamic workplace that yields high-productivity and engagement preferred