Enterprise Solutions System Operations Manager - USDS

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
Our Enterprise Solutions team plays a crucial role in ensuring the company's success as we develop systems, platforms, and applications to support internal business activities around the globe. We have a support team that is dedicated to solving issues and constantly optimizing business activities to support hyper-growth for the company. We seek people who have a service-oriented mindset that are willing to learn and put in the effort to solve problems.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- Collaborate with the on-call team, utilize data analysis and user insights to inform product prioritization and roadmap decisions, as well as to evaluate system performance.
- Improve organizational efficiency and risk control by implementing and managing systems operations.
- Partner with cross-functional stakeholders to ensure product launch readiness, including developing SOPs, conducting user training, managing internal communications, and providing technical and system support during product rollout.
- Streamline operations and maintain high efficiency.
- Partner with cross-functional partners utilizing Mandarin language.

Qualifications

Minimum Qualifications
- Bachelors degree in a relevant field
- 5+ years of experience in an IT company
- Experience in product operations from global enterprises, as well as excellent communication and logical skills, and a deep understanding of enterprise applications.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams and stakeholders at all levels of the organization.
- Familiarity with SaaS, PaaS, Ecosystems, etc.
- Able to read and write in Mandarin and English in order to understand documentation from cross-functional partners as well as drafting documents and holding meetings in Mandarin.

Preferred Qualifications
- Strong problem-solving skills and ability to make data-driven decisions.
- Project management experience, with the ability to manage multiple projects simultaneously and deliver on time.

Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.