Enterprise Solutions System Operations Specialist - USDS
Mountain View, California
Employer: TikTok
Industry: Operations
Salary: Competitive
Job type: Full-Time
Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team
Our Enterprise Solutions team plays a crucial role in ensuring the company's success as we develop systems, platforms, and applications to support internal business activities around the globe. We have a support team that is dedicated to solving issues and constantly optimizing business activities to support hyper-growth for the company. We seek people who have a service-oriented mindset that are willing to learn and put in the effort to solve problems.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Directly solve system-related issues for users; educate users about systems and business processes
- Connect users to the right people (the correct OnCall staff, or department specialist)
- Verify information users provide by contacting them and asking the appropriate questions
- Record issues or bugs reported by users
- Handle support system introductions and training per request
- Sustain effective communication and collaboration with XFN team, actively contributing to the development of a robust quality assurance process for systems.
- Organize testing assignments according to work requirements, streamline their breakdown, and facilitate seamless cross-team communication while ensuring comprehensive documentation.
Qualifications
Minimum Qualifications
- Bachelor's degree or equivalent experience preferred
- 2-3 years of professional work experience ideally in a high-volume environment, such as service industries, technology, hospitality, IT service desk, or help desk
- Basic technical knowledge
Preferred Qualifications
- Skilled communicator, oral and written; able to communicate complexity with clarity and ease
- Strategic problem solving
- Use of multiple resources to inform and support critical decisions
- Candidates with System Quality Assurance experience are preferred
Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team
Our Enterprise Solutions team plays a crucial role in ensuring the company's success as we develop systems, platforms, and applications to support internal business activities around the globe. We have a support team that is dedicated to solving issues and constantly optimizing business activities to support hyper-growth for the company. We seek people who have a service-oriented mindset that are willing to learn and put in the effort to solve problems.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Directly solve system-related issues for users; educate users about systems and business processes
- Connect users to the right people (the correct OnCall staff, or department specialist)
- Verify information users provide by contacting them and asking the appropriate questions
- Record issues or bugs reported by users
- Handle support system introductions and training per request
- Sustain effective communication and collaboration with XFN team, actively contributing to the development of a robust quality assurance process for systems.
- Organize testing assignments according to work requirements, streamline their breakdown, and facilitate seamless cross-team communication while ensuring comprehensive documentation.
Qualifications
Minimum Qualifications
- Bachelor's degree or equivalent experience preferred
- 2-3 years of professional work experience ideally in a high-volume environment, such as service industries, technology, hospitality, IT service desk, or help desk
- Basic technical knowledge
Preferred Qualifications
- Skilled communicator, oral and written; able to communicate complexity with clarity and ease
- Strategic problem solving
- Use of multiple resources to inform and support critical decisions
- Candidates with System Quality Assurance experience are preferred
Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Created: 2024-09-19
Reference: A116216
Country: United States
State: California
City: Mountain View
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