Executive Assistant and Project Manager for the Division of Student Success and Dean of Students

About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.


Job Description:

Reporting to the Associate Provost for Student Success/Dean of Students, the Student Success Project Manager & Executive Assistant manages and supports the coordination of divisional projects and directly supports the Associate Provost for Student Success, the Dean of Students. The Project Manager & Executive Assistant acts as the primary point of contact for both internal and external constituencies on all matters pertaining to the Associate Provost for Student Success, the Dean of Students. The role assists and represents the Associate Provost for Student Success, the Dean of Students, in communicating with constituents.

The role researches, prioritizes, and follows up on multiple issues and concerns addressed to the Associate Provost for Student Success, the Dean of Students, including those of a sensitive and confidential nature. More specifically, the Project Manager & Executive Assistant will work closely with the Student Success Leadership Team on projects relating to the Division.

The Student Success Project Manager & Executive Assistant will manage the divisional basic needs processes and be the lead project manager on creating the Student Success helpdesk to provide exceptional "customer service" to students, families, and campus partners.

This person will also support students whose experiences and various social and emotional issues may impact academics. Referrals may be generated to other units/departments on campus to assist the need of the student.

Major Responsibilities: Describe in concise and clear statements. List in order of importance and note the approximate percent of time required for each task (on an annual basis).

Project Manager for Divisional Projects

• Oversee the coordination projects from the Student Success Leadership Team
• Meet with lead project managers to support their project management skills and competencies
• Plan and coordinator divisional events, including training and development logistics
• Support the coordination and the production and delivery of marketing and communication assets for the Division

Executive Assistant

• Provide direct assistance to the Associate Provost of Student Success, Dean of Students - calendar support, projects, events, etc.
• Maintain and audit the department website, including biographical information, consistent with University Communications standards.
• Curate department social media accounts and align with the Divisional communication outreach
• Support the management of the Divisional Budget.
• Support the administrative processes associated with the hiring and off-boarding professional and student employees.

Basic Needs Coordinator

• Manage the basic needs processes within the Division, more specifically, the Swipe Out Hunger program and emergency funding distribution.

Student Success Help Desk Operations Coordinator

• Serve as the lead project manager on the development of the Student Success Help Desk Operations - hiring of staff, and the development of protocols for the first tier of frontline support for students, families, and campus partners.

Participate in the growth and development of the Center, Division, and Clark University

• Support key initiatives and experiences within the Division of Student Success and the University, such as opening weekend, orientation, commencement, family weekend, traditional events, etc.
• Serve as a responsible committee representative as requested.
• Attend necessary meetings and inform staff regarding relevant information.
• Promote efficiency and courtesy throughout the University community and ensure consistency with the Division of Student Success mission and values.
• Remain cognizant of the University's mission and identity, the constant promotion of diversity, equity, and inclusion, and the importance of student voices.
• Communicate effectively with your supervisor concerning pertinent unit and/or University matters.
• Other duties as assigned that are within the best interest of the Division.

Requirements:

• The successful candidate will possess a Bachelor's degree with 3 to 4 years of relevant experience with administrative job functions.
• Knowledge of appropriate software, including Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat.
• Project Management education and experience
• Administrative Writing Skills
• Managing Processes
• Demonstrated understanding of, appreciation for, and commitment to diversity, equity, and inclusion.
• Proven excellent written and verbal communication skills; excellent organizational, presentation, and time-management skills; strong human relations skills.
• Ability to work effectively in a dynamic and diverse environment, especially with a highly creative student population.
• Possess collaborative disposition; possess the ability to think critically and strategically; demonstrate strong communication, manage multiple priorities efficiently and effectively; and work well under pressure.
• Communicate effectively with the supervisor concerning departmental and/or University matters.
• Other duties as assigned that are within the best interest of the Division.
• Ability to exercise discretion and confidentiality with institutional data and student information

Additional Information:

As of June 1, 2023 Clark University no longer requires employees or students to be vaccinated against COVID-19. However, Clark urges all community members to follow CDC guidelines for COVID-19 vaccination, which recommend that everyone stay up to date with COVID-19 vaccines including booster doses. This is important for your own personal health as well as the health of our community.

At Clark University, we are dedicated to building a workplace that celebrates diversity and fosters inclusion. We believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, employee development programs, and campus culture. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here .

To review the Clark University Police Department Annual Security and Fire Safety Report visit here .


Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

• Resume
• Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

A successful background check is required upon acceptance.