Executive Clinical Account Specialist 1 (Los Angeles, CA) - Biosense Webster, Inc.

Johnson & Johnson is recruiting for Executive Clinical Account Specialist 1 for Biosense Webster, Inc. located in Los Angeles, CA.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

The Executive Clinical Account Specialist (CAS) will provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.

DUTIES & RESPONSIBILITIES

Under (e.g. limited supervision, general direction, etc.) and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

• Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.
• Collaborates with peers to share best practices to increase value for customers.
• Use consultative selling techniques to identify potential sales opportunities within the account.
• Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.
• Develop and share best practices with US Field Sales and Service colleagues and internal partners.
• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment.
• Maintain composure and problem solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new BWI commercial team members as requested.
• Respond daily to requests by email and voicemail from customers, practitioners and partners.
• Additional duties include performing administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
• Maintaining Safe Fleet standards according to Company guidelines.
• Responsible for communicating business related issues or opportunities to next management level
• Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
• Performs other duties assigned as needed

Pay Transparency:

The anticipated base pay range for this position is $96,000 to $149,500

The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

This position is eligible for a sign-on and/or early incentive bonus.

This position is eligible for a company car through the Company's FLEET program. OR This position is eligible for a car allowance through the Company's Fleet program.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

• This position is eligible to participate in the Company's long-term incentive program.

• Employees are eligible for the following time off benefits:

• Vacation - up to 120 hours per calendar year

• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year

• Holiday pay, including Floating Holidays - up to 13 days per calendar year

• Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below.

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

Qualifications

• A minimum of a Bachelor's degree, or 4 years of relevant professional work experience or 4 years military experience
• A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment,
• A valid Driver's License
• Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
• Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
• The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally.
• Required to work in a hospital laboratory setting, attending live patient cases, and wear protective gear (i.e. lead aprons).
• Position requires sitting for extended periods of time.
• May be required to lift up to 60 lbs.Senior Analyst/Senior Professional level positions - typically require

Strongly Preferred:

• Maintaining at least one of the following industry certifications - IBHRE, RCES is strongly preferred.
• Experience working with highly complex technical systems and/or working in a critical patient care setting.
• Electrophysiology/Catheter Lab or EP/Cardiovascular Device Industry experience is strongly preferred.
• Effective communicator with all levels of patient care team.
• Self-starter who performs well with autonomy
• Problem solver who can think critically in high pressure environments
• Receptive to constructive feedback and collaborates and works well in team environment
• Able to take large amounts of data and translate information into actionable insights

Internal Candidate Qualifications:

• Performance rating of at least FM/FM for the past 5 of 6 rolling years, OR
• Performance rating of at least FM/E or E/FM for the past 2 years (accelerator)
• POD performance - demonstrated for 4+ years (2 years for accelerated path):
• Top 25% for 4+ years or
• POD quota achievement for 5 of 6 rolling years
• Top 10% for 3 out of last 4 years
• Multiple leadership examples of impacting the National/Area/Region business plan performance (i.e. impacting more than their assigned CAS role)

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES and CERTIFICATIONS/LICENSES:

• Define the Required Skills and Abilities necessary to perform the essential functions of the job at the expected level of performance.
• Examples of types of skill/abilities include communication skills (verbal and written), project management, problem solving, business/financial acumen, six sigma and process excellence tools/methodologies, presentation skills, training/education methodologies, people leadership, talent development, etc.
• Certifications/Licenses refer to certifications/licensure such as CPA for accountants, MD for medical jobs, forklift, NASPE for cardiac electrophysiology.

ADDITIONAL POSITION REQUIREMENTS

Include estimated travel (global and domestic), whether or not weekend travel/work may be required, if position will be required to work in clean room, near or with heavy machinery, ability to lift XX lbs, ability to wear protective gear in lab, etc.

RESPONSIBILITY FOR OTHERS (If applicable)

• List the title of the position this position reports to and any positions this role will directly and indirectly manage.

PHYSICAL WORKING CONDITIONS / REQUIREMENTS

Include any conditions that may require special or unique physical abilities. For example, "Must be able to stand for long periods of time, Must be able to lift up to 30 pounds above his/her head". Or "This position will be performed in a clean room production environment, must be able to complete repetitive movements for extensive periods of time".

LOCATION & TRAVEL REQUIREMENTS

• Location: Specify primary location of the position.
• Travel: Indicate percentage of expected travel for domestic, international, or both.

EXTERNAL AND INTERNAL INTERACTIONS

Provide a summary of the frequency and purpose/nature of interactions with customers of J&J, other business-related contacts external to J&J, etc.

Company management reserves the right to add, delete or otherwise alter assigned duties at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.