Position Overview

Leads all aspects of RGA's global Workforce Collaboration Services teams. Oversees and directs the work of teams spanning the Email and Messaging, Workforce Collaboration Services, and Workstation Engineering. Establishes goals, metrics, and determines opportunities for improvements, assigns individual responsibilities, and provides training opportunities for associates. Determines and acquires resources needed for projects and support activities. Participates in the development of policies, procedures, standards, controls and best practices. Supports IT-related business planning requirements including budgeting, scheduling and workload planning.

Responsibilities

1. Lead multiple larger and more complex projects and/or technology initiatives and apply innovative solutions to the administration of the Infrastructure Application Services teams.
2. Perform supervisory duties including hiring, training, evaluating, coaching, and disciplining direct reports. Mentor associates within the department.
3. Demonstrates leadership in technology architecture at RGA. Publishes technology strategy documents internally. Evaluates and implements new technology appropriately.
4. Maintains and fosters internal client relationships. Takes ownership of the relationship and ensures that clients' objectives are met.
5. Plans and manages resources ensuring all projects meet obligations and budget expectations.
6. Develops and establishes strategic and long-range goals and direction for Workforce Collaboration Services area of Global IT Infrastructure.
7. Analyzes customer and business requirements and assists team functions in determining priorities and applying resources.
8. Perform other duties as assigned.

Requirements

EDUCATION:

Required:

• Bachelor's degree or equivalent experience

Preferred:

• Master's degree and/or LOMA certification

EXPERIENCE:

Required:

• 10+ years Information Technology or related systems experience with an emphasis on M365, Cisco, and other collaboration services
• 5+ years management and technical leadership and supervisory experience in Information Technology.
• Highly advanced project management skills. Demonstrates ability to evaluate project objectives and scope feasibility, gain understanding, schedule resources, and manage budget to plan.
• Advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received by the customer.
• People management skills, demonstrating an ability to lead, mentor and develop staff.
• Advanced analytical and problem-solving skills
• Ability to manage multiple projects and/or sub-teams simultaneously, including the ability to delegate key areas of responsibility
• Ability to adapt new methods and work under tight deadlines and stressful conditions.

Preferred:

• Experience negotiating with third party providers regarding service delivery and contract terms.
• Experience negotiating IT hardware/software contract terms.
• Demonstrated success working with internal and external application development groups.
• Advanced knowledge of Microsoft's M365 services, SCCM, Proofpoint, Exchange, and other collaboration service
• Insurance Industry knowledge

TECHNICAL REQUIREMENTS:

• Extensive knowledge of Microsoft's M365 services and how to effectively deploy them for global companies

Company Overview

Discover Reinsurance - https://www.rgare.com/our-company/about-rga
Our history, purpose, partnership, reinsurance, RGA Central (client portal), industry recognition, and risk assessment.

Discover Your Purpose - https://www.rgare.com/careers/careers-overview
Join a community of people driven by the same purpose: to make financial protection accessible to all. What we do, work life worldwide, culture and purpose, diversity, equity and inclusion, career development, benefits, and balance, and becoming a candidate.

Discover RGA - https://www.rgare.com/
Reinsurance Group of America - Making financial protection accessible to all, solutions for every situation, RGA Knowledge Center, global insight locally delivered, our responsibility at RGA, newsroom, and policy and governance.

The general pay range for this position is $120,375 - $179,365 per year. Base pay varies depending on job-related knowledge, skills, experience, and market location. In addition, RGA provides an annual bonus plan that includes all roles, and some positions are eligible for participation in our long-term equity incentive plan. RGA maintains a full range of health, retirement, and other employee benefits.

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