Executive Engagement and Communications Lead

We are looking to hire an Executive Engagement and Communications Lead to support the office of the Corporate Vice President for Software and Digital Platforms. This role requires the ability to think both at a strategic and programmatic level, be able to effectively drive processes and consistency across the business and deliver impactful business outcomes. The individual needs to be comfortable working with and engaging senior leaders while managing priorities in a fast-paced, complex environment.

This role will orchestrate across a variety of stakeholders for core deliverables and requires an individual who is a great team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Customer and Patner Engagement:

• Proactive planning of Corporate Vice President (CVP) engagement with customers and partners in alignment with the team's strategy,goals,andobjectives.
• Run an effective triage process for directing ownership of all customer engagement requests from the field.
• Coordinate and manage to closure all customer escalations directed towards the CVP including conducting due diligence across field teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or Subject Matter Experts (SMEs) who should take execution ownership of resolving the issues.
• Plan and support customer and partner visits to the Microsoft Executive Briefing Center where theCVPis engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team's and the customer's most critical and strategic priorities.
• Ensure all executive engagements/field visits at CVP level and above (SLT field visits) are run smoothly with right customers/partners engaged and productive meeting outcomes achieved.
• Act as a Single Point of Contact (SPOC) aligning with local teams and stakeholders to prepare for site visits, working directly with associated Executive Offices from planning to execution, and driving follow up actions and communications.
• Maximize customer, partner, and field engagements undertaken by the CVP during domestic and international travel, including aligning with local teams and stakeholders to prepare for site visits, prepping the leader, and driving follow up actions and communications.
• Coach account teams onexec engagement strategy, including overseeing allrequests from Americas accounts for the upper-level Leadership Team (SLT).
• Actively participated in the Americas Customer engagement and Communication community, leveraging best practices and actively contributing to process improvements.

Executive Communications:

• Lead, create and execute the Enterprise Operational Unit (EOU) communications strategy (internal & external), messaging framework and overall plan. In partnership with CVP Business Manager, provide communications support for internal and external communication needs.
• Construct, plan and execute on executive communication support including leader messaging and development, org and employee communications (e.g., all-hands/newsletters/events), internal and external presentation and content support.
• Develop a rhythm of communication that builds upon the Americas and Microsoft Customer and Partner Solutions (MCAPs) communication plan and drives clarity and engagement for the organization.
• Own the creating of executive content : including scripts, talk tracks, videos, and social media amplification plans.
• Build Momentum, excitement and inspire action in the field through the voice of the CVP with relevant communications sent proactively and with predictable frequency .

Other: Embody our Culture and Values

Qualifications:

Required/minimum qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
  • OR equivalent experience.

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 17, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.