Executive IT Support Specialist
San Francisco, California
Employer: Apex Systems
Industry:
Salary: Competitive
Job type: Part-Time
Apex Systems has an immediate opportunity for a polished Executive IT Support Specialist to provide assistance to executive leadership at one of our top clients in San Francisco, CA! This is a great way to get your foot in the door with a growing self-driving vehicle company!
Please send in your resume to Tiara at [email protected] to apply!
Type: Contract
Location: San Francisco, CA
Remote: Yes, with some onsite duties. TBD on the onsite duties.
Specific Role Responsibilities Include:
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Please send in your resume to Tiara at [email protected] to apply!
Type: Contract
Location: San Francisco, CA
Remote: Yes, with some onsite duties. TBD on the onsite duties.
Specific Role Responsibilities Include:
- Support Executive accounts and hardware (laptop/desktop/mobile)
- Support Internal Executive Events
- Onboard new Executive's IT accounts and hardware
- Provide Deskside Executive Support (when back in the office)
- Assist Executive staff (including their Executive Assistants, Chiefs of Staff, etc) with escalated IT issues
- Advocate for Executives and their support staff on all IT related issues
- Provide on-call support for Executive team
- Provide up to L3 support for technical issues across our environment, with a focus on end-user experience
- Effectively manage inbound support requests via helpdesk, tickets, email, and Slack
- Possess deep familiarity and understanding of all current and changing aspects of our IT environment; including macOS / Linux / Windows / Chrome OS workstations, mobile devices, audio/visual equipment, printers, networking, etc
- Administration and escalated support for Okta, Google Workspace, Slack, and other tools
- Document and train team on policies & procedures
- Coordinate, support, and continuously improve employee onboarding
- Interpret, apply, and enforce company policies and procedures
- 3+ year(s) supporting Executive Teams (C-level, V-level) and their staff
- 5+ year(s) of modern Enterprise IT experience
- 4+ year(s) of relevant technical customer support experience
- Solid understanding/experience and/or advanced troubleshooting of the following:
- Mobile and desktop operating systems (ie. macOS, Linux (Ubuntu), Windows 10, Chrome OS, iOS, Android)
- Networking concepts and troubleshooting
- Enterprise infrastructure, identity, and productivity suites (ie. Okta/SSO integrations, Active Directory, Google Workspace, SaaS Applications)
- Jira Service Desk or other ticketing systems
- Mobile Device Management (ie. Workspace ONE, SimpleMDM, Intune)
- Understanding complex issues, and explaining them in terms appropriate for technical or nontechnical audiences
- Passionate about automation and efficiency
- Desire to provide exceptional customer service and satisfaction
- Attention to detail and a passion for accuracy
- Team player with excellent communication skills
- Advanced familiarity with Ubuntu troubleshooting
- Knowledge of scripting (ie. Python, Bash, PowerShell, Apps Script)
- Advanced administration experience with Jira, Slack, and Google Workspace
- Experience integrating applications, building groups, and creating rules in Okta
- Experience supporting a zero trust BeyondCorp environment
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Created: 2024-06-28
Reference: 1165291
Country: United States
State: California
City: San Francisco
ZIP: 94130
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