Exhibitor Services Manager| Palm Beach County Convention Center

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Overview

The Exhibitor Services Manager is responsible for managing all aspects of the events taking place in the Palm Beach County Convention Center with an emphasis on Exhibitor Services. This position manages online and in-person ordering of event utilities, equipment, technical services, food and beverage and guest services staff oversight. The Exhibitor Services Manager also plans and manages selected events; conducts administrative support; supervises the work of facility staff; serves as liaison between facility users and facility staff, service providers and other stakeholders. Occasionally, this position may also coordinate and manage Box Office Services for selected convention center events.

This role will pay a yearly salary of $45,000 to $50,000 plus bonus

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Dec 20, 2024

Responsibilities

EXHIBITOR SERVICES

• Process and track all Exhibitor Services orders using Microsoft Office and Ungerboeck Software.
• Coordinate and maintain the daily operations of Exhibitor Services.
• Responsible for accurately processing all service orders, credit cards and other payment formats and maintaining accurate financial records and settlement procedures.
• Create, coordinate and customize Exhibitor Packets for required service forms.
• Provide show site support, audit show floor utility use and work at the service desk during event move-in, event show hours and event move-out.
• Enter exhibitor reports and show feedback at the conclusion of the event.
• Plan, service and manage the use of utilities, equipment, freight and other exhibitor services and provide updated exhibitor requests/work orders to the appropriate department for installation.
• Provide Assistance to the Event Services Department, Operations Department, Decorators & Show Management, Director of Events and other staff with Exhibitor Services information.
• Responsible for selecting, training, motivating and managing staff

EVENT SERVICES

• Responsible for planning, coordinating, and facilitating the logistics of assigned events; act as liaison for building with all parties and departments involved in the event.
• Primary Event Categories: 1) Banquets; 2) County Events; 3) Small 1-Day Meetings.
• Coordinates and provides clear, concise, and timely communication with building staff of all requirements necessary for events by preparing and distributing detailed event resumes, event estimates/invoices, diagrams, event staffing requirements, set-up requirements, general instructions and supporting documentation for each event using industry specific software. Communicate changes before and during events.
• Provide excellent customer service assistance to exhibitors, guests, and internal clients.
• Attend various weekly scheduled building meetings.
• Serve as Manager on Duty (MOD) for selected events.
• Perform other duties and responsibilities as assigned.

Qualifications

Qualifications:

• Degree from an institution of Higher Education.
• Three to five (3-5) years of previous experience in guest services/hospitality required. Experience with event management in a public assembly facility, convention center, arena, hotel, or similar facility preferred.
• Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays and extended numbers of days as determined by event needs.
• Experience with tradeshow and consumer show exhibitor services preferred.
• Knowledge of operational characteristics of event management, including, but not limited to, needs of exhibitors at convention centers and customer service practices.
• Knowledge of methods, equipment, materials and/or other systems as they apply to venue events including, but not limited to basic principles of electric, water and gas as it applies to exhibitor services.
• Basic mathematical skills.
• Strong written and oral communication skills.
• Basic computer proficiency and knowledge of Microsoft Office programs.
• Familiarity with contract terminology.
• Familiarity with terminology used in entertainment and convention settings.
• Excellent organizational, planning and interpersonal skills.
• Professional presentation, appearance and work ethic.

Skills and Abilities:

• Must have a demonstrated ability to function in a fast paced, high-pressure environment.
• Ability to follow both written and oral direction with minimal continuous supervision.
• Highly motivated, self-directed, personable, positive and hard working.
• Detailed oriented and able to perform independently with minimal supervision.
• Strong communication skills and works well in a team-oriented environment.
• Excellent organizational, planning, communication and interpersonal skills.
• Ability to undertake and complete multiple tasks.
• Maintain an effective working relationship with clients, employees, exhibitors, patron and others encountered in the course of employment.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Must pass background and credit check per guidelines.

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