Extension Registration Customer Support Representative

Posting Details

Posting Details

Posting Number S12321P

Working Title Extension Registration Customer Support Representative

Department CAES-OLOD

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website

Posting Type External

Retirement Plan TRS

Employment Type Employee

Benefits Eligibility Benefits Eligible

Full/Part time Full Time

Work Schedule

Additional Schedule Information

Monday-Friday, 8am-5pm

Advertised Salary Commensurate with Experience

Posting Date 07/01/2024

Open until filled Yes

Closing Date

Proposed Starting Date 08/01/2024

Special Instructions to Applicants

Please upload a list of five professional references with contact information along with your resume and cover letter.

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.



Position Information

Classification Title Office/Clerical Assistant

FLSA Non-Exempt

FTE 1.00

Minimum Qualifications

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Position Summary

As the main point of contact for both internal and external customers, the Extension Registration Customer Support Representative holds the key responsibility of addressing and managing customers' inquiries and requests regarding our event registration system currently known as Modern Campus. This entails leveraging a comprehensive understanding of the system along with basic technical troubleshooting skills. The role involves engaging with customers and stakeholders through various channels including in-person interactions, phone calls, emails, and virtual platforms to cater to users' needs concerning UGA Extension's registration system. Ensuring the utmost client satisfaction is paramount, achieved through swift and thorough resolution of customer concerns. Furthermore, as a representative of the University of Georgia, individuals in this role are expected to consistently uphold a positive and professional image of the institution.

Knowledge, Skills, Abilities and/or Competencies

• Detail-oriented and able to multi-task, problem-solve, & take initiative.
• Ability to work with limited supervision.
• Excellent customer service skills.
• Proficient data entry skills with accuracy and speed.
• Fluent with Microsoft Office 365 Suite including Teams.
• Basic knowledge of HTML.
• Ability to be flexible and work in a fast-paced work environment.
• Ability to problem-solve and implement innovative solutions to meet business needs and goals.
• Experience with learning new technology in a rapid learning environment.
• Experience with teaching skills to others without additional support.

Physical Demands

• Sitting for long periods of time while working on assignments
• Helping set up for events
• Driving as needed to perform job tasks

Is driving a responsibility of this position? Yes

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? Yes

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.



Duties/Responsibilities

Duties/Responsibilities

Function as a subject matter expert, offering training to staff and documenting procedures concerning the Extension registration system, also known as Modern Campus. Possess a deep comprehension of the interactions between registration systems and other pertinent UGA systems.

Percentage of time 25 Duties/Responsibilities

Deliver outstanding customer service to both current and prospective participants by aiding them with any registration challenges associated with the Extension registration system.

Percentage of time 25 Duties/Responsibilities

Generate county invoices and facilitate the processing of county payouts efficiently and accurately.

Percentage of time 15 Duties/Responsibilities

Offer administrative assistance for the Extension registration system, covering tasks such as setting up conferences, courses, sections, and certificate programs.

Percentage of time 15 Duties/Responsibilities

Handle the creation, implementation, and analysis of reports.

Percentage of time 10 Duties/Responsibilities

Additional tasks as needed or assigned.

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Bridget Rucci

Recruitment Contact Email brucci@uga.edu

Recruitment Contact Phone 706-542-7786

Posting Specific Questions

Required fields are indicated with an asterisk (*). Applicant Documents Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents