Helpdesk Support Representative - Technical Services - FT - Days
Atlanta, Georgia
Employer: Grady Health System
Industry:
Salary: Competitive
Job type: Full-Time
JOB DESCRIPTION
SUMMARY
Via telephone or E-mail, provides and/or coordinates support in response to requests and problems reported by end users employed by or affiliated with Grady Memorial Hospital. This includes, but not limited to: mainframe, PC, printer, application, and software support. Function as a liaison between the support/service groups, vendors and Grady end users. Maintain and record every call and e-mail received for a request, problem, assignees and resolution, along with follow up on end user satisfaction.
QUALIFICATIONS
Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
SUMMARY
Via telephone or E-mail, provides and/or coordinates support in response to requests and problems reported by end users employed by or affiliated with Grady Memorial Hospital. This includes, but not limited to: mainframe, PC, printer, application, and software support. Function as a liaison between the support/service groups, vendors and Grady end users. Maintain and record every call and e-mail received for a request, problem, assignees and resolution, along with follow up on end user satisfaction.
QUALIFICATIONS
- Associates Degree OR One (1) to three (3) years of experience providing "Help Desk" Services or in lieu of experience will consider an individual with a combination of Computer Science or related education and/or experience in computer system operations, system analysis, or systems coordination in a similar environment.
- Excellent proven verbal and written communication skills.
- Highly motivated and organized to optimize available resources to maintain an acceptable level of system(s)availability and service to end users.
- Able to function in both independent and team situations.
- Available to work rotating shifts including weekends and holidays
- Willing to provide on-call support 24 hours a day, seven days a week as requested.
Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Created: 2024-09-12
Reference: 24002792
Country: United States
State: Georgia
City: Atlanta
ZIP: 30334
Similar jobs:
-
Lead Product Support Representative
Ultimate Software in Alpharetta, Georgia -
Account Support Representative
Volt in Graysville, Georgia💸 $14.00 - $15.00 per hour -
Customer Support Representative
RemX in Atlanta, Georgia💸 $21 per hour -
Technical Support Representative - International - Sweden
Insight Global in Alpharetta, Georgia -
Lead Product Support Representative
Ultimate Software in Atlanta, Georgia -
Sales Support Representative I
INTELLISWIFT INC in Kennesaw, Georgia💸 $20.50 per hour -
Technical Support Representative
Insight Global in Marietta, Georgia -
Extension Registration Customer Support Representative
University of Georgia in Athens, Georgia -
Alpharetta Payroll Support Representative
Insight Global in Alpharetta, Georgia