Facility Information Support Specialist (Archibus)

Summary

Serves as a Facility Information Support Specialist (Archibus) in the Facility Services Division, AMP-100, performing multiple and varying assignments to support development and administration of Archibus, a commercial facility management information system. Work activities are performed under the limited direction of the manager, team lead, or more experienced staff. Acts as an individual contributor and/or member of a team, with little direction.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Individuals with disabilities
• Military spouses
• Peace Corps & AmeriCorps Vista
• Veterans

Clarification from the agency

Also open to those eligible for 30% or More Disabled and PWD/PWTD. VRA is not eligible for positions above FG-11 grade level.

This job is also open in another announcement to:

• Federal employees - Competitive service
• Federal employees - Excepted service
• Veterans

This job is also open in another announcement to:

• Federal employees - Competitive service
• Federal employees - Excepted service
• Veterans

Duties

Applies Archibus experience and advanced knowledge to provide various technical support tasks for Archibus, which functions as the primary facility management automation tool for the Aeronautical Center, FAA Headquarters, and nine FAA regional offices. Archibus technical support includes support for users, troubleshooting and analyzing problems or issues, developing training and help documentation, and conducting user training on all business functions supported by Archibus.

Other Archibus related tasks include researching new Archibus modules and functionality, analysis and quality control of data, testing software upgrades and new functionality, writing and reviewing system documentation, developing and conducting needs assessments for system enhancements or expansion, business operations analysis, and assisting with development of Archibus solutions to support AMP business processes.

Other duties include assisting with creating, maintaining, updating, and troubleshooting Archibus AutoCAD drawings using AutoCAD and Archibus software, as well as researching, developing, and supporting GIS (Geographic Information Systems) technology used in Archibus technology used in Archibus (ESRI and ArcGIS) and related facility management operations.

Related activities include development, support and maintenance of multiple KSN (Knowledge System Network) sites for AMP, which are built on Microsoft SharePoint technology, and assistance with Information Systems Support (155) research, compliance, and documentation.

Utilizes effective communication and interpersonal skills with team members, which include senior team personnel, automation systems team lead and customers, providing vital support to this collaborative and high efficiency team. Customer contacts are typically internal and external to AMP, including regular contacts with employees or groups of varied skill levels in the immediate organization, regional/ Center personnel, and personnel in FAA Headquarters or other external organizations.

Established policies/procedures provide guidance for most assignments, but allow considerable discretion for the employee to select the most appropriate approach or to recommend new approaches. Assignments often require a review of policies and precedents, discussion of requirements and scheduling, with limited support or guidance of the manager or team lead.

Resolves most problems and work issues without the assistance of the manager, team lead, or more experienced professional. Refers problems to manager, team lead, or more experienced professionals that require their attention. May assist in developing and recommending solutions.

Work is reviewed periodically, typically at major milestones and at completion, for policy compliance and alignment with the requirements of projects and/or other work activities.

Requirements

Conditions of Employment

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• A one-year probationary period may be required.
• Successful completion of a security investigation may be required.
• Please Review Required Documents & Additional Information

Qualifications

TO QUALIFY AT THE FV-H (FG/GS-12) LEVEL, you must demonstrate in your application you possess at least one year of Specialized Experience equivalent to FV-G or (FG/GS 10/11) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

SPECIALIZED EXPERIENCE includes experience and proficiency with supporting Archibus facilities and infrastructure management system, including configuration, development, technical support, analysis, and operations, to include troubleshooting AutoCAD drawings using Archibus software; conducting user training on business functions supported by Archibus; researching new Archibus modules and functionality, testing software upgrades and new functionality, writing and reviewing system documentation; developing and conducting needs assessments for system enhancements or expansion; development of Archibus solutions to support business processes.

Applicants should provide examples of Specialized Experience in their Work History.

Qualifications must be met by the closing date of the announcement.

Education

See qualifications required.

Information Regarding KSA's:

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each Knowledge Skills and Abilities (KSAs), in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSAs and Other Factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

Preview Job Questionnaire

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

NOTES:

1) Applicants must apply online to receive consideration for this vacancy announcement. Faxed, mailed or emailed applications cannot be accepted.

2) Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

3) Some, none or all applicants may be interviewed.

4) Positions to be filled at the H band level, within AMP-100, and a duty location of Oklahoma City, OK.

5) This position is covered by the FAA Core Compensation plan. Additional information about core compensation is available at the following website: Pay & Benefits | Federal Aviation Administration (faa.gov).

6) To confirm receipt of emailed documents contact Jeff Westlake at Jeffrey.K.Westlake@faa.gov.

7) Additional information regarding living in Oklahoma can be found at https://www.abetterlifeokc.com.

This is a bargaining unit position. This position is represented by AFGE 2282: Aero Center Consolidated.

Links to Important Information: Locality Pay , COLA

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  SF-50 (Notification of Personnel Action) and DD Form 214, as indicated below will be accepted in combination with your on-line application and must be uploaded or emailed to 9-AMC-AHF-210@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.
  
  If you are requesting consideration for Persons with Disabilities/Targeted Disabilities Appointment: You must provide proof of disability documentation (i.e. Schedule A Letter) that:
  
  - May be a letter or other documentation on official stationery or letterhead with an official signature.
  
  - Clearly states that you are eligible for appointment under the PWD/PWTD hiring authority or a Schedule A appointment authority, outlined in 5 CFR Section 213.3102(u).
  
  - Must indicate that the individual is indeed a person with an intellectual disability, severe physical disability, or psychiatric disability. Does not need to detail medical history.
  
  30% or More Disabled Veteran, see below.
  
  All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
  
  If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
  
  Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.
  
  Forms:
  • SF-15 : Application for 10-Point Veteran Preference
  
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
  
  IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
  
  We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
  
  Please ensure EACH work history includes ALL of the following information:
  
  • Job Title (include series and grade if Federal Job)
  • Duties (be specific in describing your duties)
  • Employer's name and address
  • Supervisor name and phone number
  • Start and end dates including month and year (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Salary
  
  Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
  
  You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.
  
  Agency contact information
  
  Jeffrey Westlake
  
  Phone
  
  1 (405) 954-7947
  
  Email
  
  jeffrey.k.westlake@faa.gov
  
  Address
  
  Federal Aviation Administration
  
  AAC Regional HR Services Branch
  
  6500 S. Macarthur Blvd, HQ Room 155
  
  AHF-S210
  
  Oklahoma City, OK 73169
  
  US
  
  Next steps
  
  Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
  
  For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
  
  Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
  
  All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

SF-50 (Notification of Personnel Action) and DD Form 214, as indicated below will be accepted in combination with your on-line application and must be uploaded or emailed to 9-AMC-AHF-210@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.

If you are requesting consideration for Persons with Disabilities/Targeted Disabilities Appointment: You must provide proof of disability documentation (i.e. Schedule A Letter) that:

- May be a letter or other documentation on official stationery or letterhead with an official signature.

- Clearly states that you are eligible for appointment under the PWD/PWTD hiring authority or a Schedule A appointment authority, outlined in 5 CFR Section 213.3102(u).

- Must indicate that the individual is indeed a person with an intellectual disability, severe physical disability, or psychiatric disability. Does not need to detail medical history.

30% or More Disabled Veteran, see below.

All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.

Forms:

• SF-15 : Application for 10-Point Veteran Preference

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.

IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.

We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.

Please ensure EACH work history includes ALL of the following information:

• Job Title (include series and grade if Federal Job)
• Duties (be specific in describing your duties)
• Employer's name and address
• Supervisor name and phone number
• Start and end dates including month and year (e.g. June 2007 to April 2008)
• Full-time or part-time status (include hours worked per week)
• Salary

Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.

You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.

Agency contact information

Jeffrey Westlake

Phone

1 (405) 954-7947

Email

jeffrey.k.westlake@faa.gov

Address

Federal Aviation Administration

AAC Regional HR Services Branch

6500 S. Macarthur Blvd, HQ Room 155

AHF-S210

Oklahoma City, OK 73169

US

Next steps

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.

Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request